IT Service Manager – Field Services
hace 4 semanas
The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
El rol de Service Delivery Manager C12 estará en constante comunicación con equipos locales o internacionales para abordar y documentar algunos problemas técnicos a nivel de redes, hardware etc.
El rol va a estar en evolución constante y adquirirá nuevas competencias conforme se vaya adaptando
Experiencia deseable de 3 a 5 años en el rol de IT SERVICE DELIVERY MANAGER O FIELD SERVICES
Conocimientos en manejo de personal interno y externo (subcontratados).
Interacción con Sr. Manager.
Resolución de incidentes y requerimientos del área de negocios de sucursales.
Implementación de iniciativas tecnológicas en sucursales.
Manejo de proveedores.
Conocimiento de administración niveles de servicio con proveedores e inventarios.
Conocimientos en soporte a usuarios en equipos Desktop, Laptops, VDI, Telefonía, Equipos de videoconferencias, Network.
Inglés Avanzado Deseable.
Lic o Ing. Negociable respecto a experiencia profesional.
Disponibilidad para trabajar de forma HIBRIDA 3 Oficina y 2 en Casa (Ubicación principal Portal San Ángel) (Con disponibilidad para trasladarse a METEPEC ocasionalmente)
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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