Field Service Engineer

hace 3 días

Ciudad de México Mycronic USA A tiempo completo

Mycronic is currently hiring two Field Service Engineers for this position

Job Summary

Under the immediate supervision of the Service Coordinator while reporting to the Sales Director, Americas, the Field Service Engineer is responsible for supporting dispensing machines within the field. This role will interface directly with customers to install and setup machines, as well as assist with the startup of fluid dispensing processes. Additionally, tasks for this role include some post-sales support and the training of customers and staff on how to program, setup an application and troubleshoot dispensing machines.

Key Responsibilities

  • Troubleshoots, diagnoses, and repairs Mycronic products on customer premises, at company facility, and via telephone
  • Performs installation of new machines
  • Assists customers with machine setup and fluid dispensing process
  • Trains customers and staff on system software and application setup as required
  • Offers support via phone, email and/or video conference
  • Provides some post-sales process and system support
  • Attends occasional trade shows to demonstrate systems
  • Travels as assigned

Experience and Qualifications

  • Bachelor's degree in a technical field such as Mechanical/Electrical/Computer Engineering or related field required
  • Two to three years of related technical support and/or direct experience with fluid dispensing systems required
  • Industry-specific experience and familiarity with industry product preferred
  • Ability to read and use electrical schematics for troubleshooting
  • Experience with electrical tools (i.e. multi-meter), components and testing for functionality
  • Mechanically inclined for fixing/updating machines in the field; including use of basic tools (allen wrenches, pliers, etc.)
  • Adept and effective communication skills
  • Ability to travel internationally, and be away from home for one week (up to two weeks on rare occasions, and possible travel over the weekend)
  • Ability to speak Spanish or Chinese is a plus

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.

Click to learn more about Mycronic and what it's like to work with us

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.



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