Supervisor, NA Commercial Operations Customer Service
hace 3 semanas
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary: The role of the Supervisor is to be a player / coach. This includes driving the responsiveness of their assigned Commercial Operations team to enable us to grow bookings overall. While maintaining a responsibility for some quoting activity, this position will be responsible for building a highly responsive and customer driven group. The group will be focused on providing our Flowserve sales organization, customers, distributors, and 3rd party representative channel partners the most technically sound and competitive quotation solutions for all pertinent inquiries in addition to transferring to our operations complete and correct order entry files for execution.
Responsibilities:
For pre-defined accounts, the Supervisor will be responsible for the review of RFQs and the issuance of quotes for the products that this person supports.
Drive timely responsiveness to all viable quotation opportunities. This includes tracking the response time of the Commercial Operations team based on agreed upon standards.
Manage the review of all valve and actuation orders for completeness and correctness and assist in resolving any issues to insure proper order entry.
Proper order entry to include clean Order Transfer files that are provided to Order Management in the agreed upon time frame
Coordinate and approve commercial terms of purchase orders and/or contracts including SAP generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines
Implement and oversee a continual training program to insure team members are properly applying their technical expertise and commercial knowledge during quotation preparation.
Are updated on our techniques for utilizing any of the respective configurators / sizing and selection tools required for proposal generation
Are learning to apply our best practices in sizing, selecting and quoting the best suited Flowserve FCO products
Ensure applicable industry standards are applied correctly
Continually analyze and track the results of our pricing and quotation practices including the generation of win / loss quotation hit rates to enhance our effectiveness
Track, monitor, and review the performance of your individual direct reports through our performance management review process including assigning measurable goals and focused accountabilities. Monitor the progress for each team member throughout the year per our HR guidelines and processes.
Work closely with our outside sales organization to enhance our communication, project pursuit, collaboration, and overall selling efforts
Comply with Flowserve goals, objectives and policies and manage your respective team members to adhere to the same standards
Other duties as assigned
Requirements:
Basic knowledge of commercial issues including payment terms, shipping terms, and contract review
Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
BS or BA Degree in relevant field and 5-7 years relevant experience
Skills:
Work closely and develop strong business relationships with the key members of our operations, sales and engineering management teams to help drive the success of our FCO organization
Successful inside / outside sales experience
Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Detailed oriented
Proven track records of completing assignments as requested and in a timely manner
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Ecatepec de Morelos, México Flowserve Corporation A tiempo completoThe security of your personal data is extremely important to Flowserve, that's why our recruiters will only contact you from an "" email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent....
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