Customer Service Supervisor Flavors

hace 7 días

Tlalnepantla de Baz, México International Flavors & Fragrances A tiempo completo

Job Description

IFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team

As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise the due dates of the customers' purchase orders, and coordinate all processes relevant to the attention and resolution of complaints and requests from customers. The Customer Service Coordinator will coordinate, revise and inform the status of the orders in-house as well as the sales forecast and be responsible for the reports demanded from the Commercial Director of Mexico.

You will be able to lead the processes of the area and the people under your responsible, motivate, train and help the customer service group, and conduct processes such as evaluation, capacitation, and development of the customer service group aligned with corporate policies. To be successful in this position, you will have strong analytical and problem solving skills, relationship building and teamwork experience, and excellent interpersonal and communication sills. You will have a bachelor's degree in a relevant area of study. 

Responsibilities:

Manage or supervise customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving. Process or supervise a credit note or a debit note related to a sales order or customer complaint. Process or supervise customer complaints and service cases management and participate in Order to Cash complaint investigation at country or sub-regional level. Supervise Customer Service Representatives service level towards internal and external customers. Build a strong partnership with internal and external stakeholders. Drive continuous improvement in Order to Cash process and Service Level KPI´s on time delivery, order entry accuracy, monthly compliance performance customer complaint lead time, etc. Participate in internal/external audits as needed. Coach and train direct report lines.

Job Requirements

Required Skills 

Bachelor Degree in Supply Chain, Business Administration or any other related role + 5 years experience in Customer Service or Supply Chain of business to business  1-2 years experience in direct people management Knowledge in Supply Chain Management or end to end Order to cash process. Expert knowledge in of MS Office tools Knowledge in SAP  Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of organization  Negotiation and influencing skills Highly collaborative and team player Cross cultural awareness


Training/Certifications (Desirable)

SAP Training  Microsoft office tools training (Word, Excel, Power Point) Incoterm and Payment term training

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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