Customer Service Supervisor Flavors

hace 5 meses


Tlalnepantla de Baz, México International Flavors & Fragrances A tiempo completo

Job Description

IFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team

As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise the due dates of the customers' purchase orders, and coordinate all processes relevant to the attention and resolution of complaints and requests from customers. The Customer Service Coordinator will coordinate, revise and inform the status of the orders in-house as well as the sales forecast and be responsible for the reports demanded from the Commercial Director of Mexico.

You will be able to lead the processes of the area and the people under your responsible, motivate, train and help the customer service group, and conduct processes such as evaluation, capacitation, and development of the customer service group aligned with corporate policies. To be successful in this position, you will have strong analytical and problem solving skills, relationship building and teamwork experience, and excellent interpersonal and communication sills. You will have a bachelor's degree in a relevant area of study. 

Responsibilities:

Manage or supervise customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving. Process or supervise a credit note or a debit note related to a sales order or customer complaint. Process or supervise customer complaints and service cases management and participate in Order to Cash complaint investigation at country or sub-regional level. Supervise Customer Service Representatives service level towards internal and external customers. Build a strong partnership with internal and external stakeholders. Drive continuous improvement in Order to Cash process and Service Level KPI´s on time delivery, order entry accuracy, monthly compliance performance customer complaint lead time, etc. Participate in internal/external audits as needed. Coach and train direct report lines.

Job Requirements

Required Skills 

Bachelor Degree in Supply Chain, Business Administration or any other related role + 5 years experience in Customer Service or Supply Chain of business to business  1-2 years experience in direct people management Knowledge in Supply Chain Management or end to end Order to cash process. Expert knowledge in of MS Office tools Knowledge in SAP  Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of organization  Negotiation and influencing skills Highly collaborative and team player Cross cultural awareness


Training/Certifications (Desirable)

SAP Training  Microsoft office tools training (Word, Excel, Power Point) Incoterm and Payment term training

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.



  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Title: Customer Service Supervisor FlavorsJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at International Flavors & Fragrances. The successful candidate will be responsible for leading the customer service team, ensuring timely delivery of purchase orders, and resolving customer complaints and...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Title: Customer Service Supervisor Flavors Specialist About the Role:This position is responsible for guaranteeing purchase order deliveries to customers, ensuring timely resolution of customer complaints and requests, and supervising daily activities. The successful candidate will possess strong analytical and problem-solving skills, excellent...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    IFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team! As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise the due dates of the...

  • Customer Service Lead

    hace 2 semanas


    Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    At International Flavors & Fragrances, we are seeking a Customer Service Lead to oversee the delivery of purchase orders to customers and act as an intermediary between the plant and customers for local deliveries.Key responsibilities include guaranteeing order delivery, solving day-to-day issues, supervising customer purchase order due dates, and...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    It’s an exciting time to be part of IFF, we are looking for our next Senior Account Manager to become part of our industry-lead business development team. Are you passionate about building relationships and programs that help drive growth for industry leading CPG customers? Would you love to work for a company that is transforming the everyday? If the...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where creativity and science come together?We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative.Your focus will be on providing support to internal and external customers and stakeholders, processing orders into our order management system, and...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our growing team in Tlalnepantla. As a key member of our Customer Service team, you will be responsible for providing exceptional support to internal and external customers and stakeholders.Key ResponsibilitiesProcess invoices and credit notes as...


  • Ecatepec de Morelos, México Sensient Technologies A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Sensient Technologies. As a key member of our customer service team, you will be responsible for administering, processing, and tracking orders. This is an excellent opportunity to work with a leading global manufacturer and marketer of...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

    About the RoleAnsell is a leading global provider of protection solutions, and we're seeking a Customer Service Supervisor to oversee a team of Customer Service Representatives and Customer Insight Associates. This role is responsible for managing the order lifecycle process for customers across all divisions, ensuring excellence in account management and...


  • Ciudad de México, Ciudad de México International Flavors & Fragrances A tiempo completo

    Job Title: Dairy Technical Service ManagerWe are seeking a highly skilled Dairy Technical Service Manager to join our team at International Flavors & Fragrances. As a key member of our Dairy Team, you will be responsible for providing technical support to customers through on-site and virtual engagements related to product/plant troubleshooting, technical...


  • Ciudad de México Page Personnel A tiempo completo

    Customer service supervisor - Medical/Pharmaceutical **Sobre nuestro cliente**: Global leader in medical imaging. **Descripción**: - Manage, guide, coach, and motivate the LATAM Customer Service Team - Actively promoting and managing the continuous improvement of customer service standards - Assisting in problem-solving and root-cause analysis regarding...


  • Villa de Reyes, México Wallenius Wilhelmsen A tiempo completo

    Job Summary: As a Customer Care Supervisor at Wallenius Wilhelmsen, you will be responsible for coordinating and ensuring the timely fulfillment of customer requirements in areas such as inventories, reception, shipments, and campaigns. You will also be responsible for planning with the internal team to meet customer objectives.Key Responsibilities: ...


  • Ciudad de México, Ciudad de México International Flavors & Fragrances A tiempo completo

    About UsAt International Flavors & Fragrances, we are shaping the future of taste and fragrance. Our innovative solutions help our customers create products that consumers love.Job OverviewWe are seeking a highly skilled Dairy Technical Service Manager to join our industry-leading Dairy Team in Mexico City. This role is responsible for providing technical...


  • Tlalnepantla, México Sensient Technologies A tiempo completo

    Job Summary:The Regulatory Manager, Flavors is responsible for leading the Mexico Flavors and Food Colors Regulatory Compliance functions, ensuring compliance with global legislation and regulations governing flavors and colors ingredients.Key Responsibilities:Publish and present interpretations and findings from regulatory meetings and literature to drive...


  • Ciudad de México, Ciudad de México International Flavors & Fragrances A tiempo completo

    At International Flavors & Fragrances, we are seeking a highly skilled Dairy Technical Service Manager to join our team. This role is responsible for providing technical support to customers through on-site and virtual engagements related to product/plant troubleshooting, technical trainings, new concept presentations, and to provide various other technical...


  • Ciudad de México, Ciudad de México International Flavors & Fragrances A tiempo completo

    It's an exciting time to be part of the IFF team. Our Dairy Team is looking for a talented individual to provide technical support to our customers. In this role, you will be responsible for troubleshooting issues, either virtually or on-site, and providing technical trainings to customers. You will also commercialize new solutions and support plant...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    As a Senior Consumer Insights Manager at International Flavors & Fragrances, you will play a key role in driving innovation and growth by uncovering consumer insights and translating them into actionable strategies. You will work closely with cross-functional teams to develop and implement research plans, analyze data, and provide recommendations to drive...