Operations Americas Agent
hace 2 meses
OTS Globe
OTS Globe is a leading Hotel Trading Company based in Switzerland and operating in 19 countries and 65 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.
We provide hotel products combined with advanced and flexible technological solutions.
Our portfolio contains over 10.000 available hotels for online transaction and we manage 27 million overnights a year.
The OTS Globe customized product management and yielding teams enable you to select the best product, quality and rates for any destination. Next to this we offer years of experience in purchasing, product management and client handling.
OTS Globe is part of the MTS Globe Group which includes two other associated companies, MTS Globe who specialise in destination services and Axis Data responsible for the group´s IT infrastructure.
Collaborating closely as a group, MTS Globe – OTS Globe – Axis Data form a powerful destination-based partner for our network.
Job description
We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.
Main responsibilities :
Attention to general requests from clients/tour operators. Receive customer calls via mail and phone of incidents for products and services, prioritize them and solve them or coordinate them accordingly to other departments when necessary. Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes. Diagnose and resolve issues. Track issues escalated and followed up to keep clients/users informed. Research and respond questions using available information resources (knowledgebase, other available tools) Attention to general requests from suppliers/hotels. Re-conciliations, queries, and clarifications. Attention to post-trip requests through the tools provided. Offline customers Management of the area of emergencies through telephone and email attention
Requirements
Experience of 1 year minimum required in similar or equal position, preferred reservations, or travel agency. Negotiation abilities, patient, customer oriented and positive attitude. Good communication skills and proactive listener. Flexibility, ability to work under pressure. Problem-solving oriented. Outlook and Excel manage required. Tourism knowledge or previous experience. Languages: Fluent Spanish and English (written and spoken). Portuguese desirable.-
Operations Americas Agent
hace 2 meses
Cancún, QRoo., México OTS Globe A tiempo completoWe are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators. **Main responsibilities**: - Attention to general requests from clients/tour...
-
Operations Americas Agent
hace 5 meses
Cancún, México OTS Globe A tiempo completoJob description We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators. Main responsibilities : Attention to general requests...
-
Operations Americas Representative
hace 1 mes
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob Title: Operations Americas AgentWe are seeking a skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests...
-
Operations Americas Representative
hace 1 mes
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob Title: Operations Americas AgentWe are seeking a skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests...
-
Operations Americas Representative
hace 4 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob Title: Operations Americas AgentWe are seeking a skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests...
-
Operations Agent
hace 2 meses
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob Title: Operations Americas AgentAbout the Role:We are seeking a highly skilled and customer-focused Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will play a critical role in ensuring the smooth operation of our business by coordinating and managing incidents, questions, and requirements from our...
-
Operations Americas Agent
hace 2 meses
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Operations Americas Agent to join our OTS Globe team in Mexico. As a key member of our team, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesProvide exceptional...
-
Operations Americas Agent
hace 3 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoOTSGlobeOTSGlobe is a leading hotel trading company based in Switzerland, operating in 19 countries and 65 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.We provide hotel products combined with advanced and flexible technological solutions.Our portfolio...
-
Operations Americas Representative
hace 1 semana
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout the Role:We are seeking an Operations Americas Agent to collaborate with our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests from...
-
Operations Americas Agent
hace 2 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob DescriptionWe are seeking a skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests from clients/tour...
-
Operations Americas Agent
hace 3 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob SummaryWe are seeking an experienced Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesAttend to general requests from clients/tour...
-
Operations Americas Representative
hace 2 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob Title: Operations Americas RepresentativeWe are seeking a skilled Operations Americas Representative to join our OTS Globe team in Mexico. As an Operations Americas Representative, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main...
-
Americas Operations Coordinator
hace 2 meses
Cancún, Quintana Roo, México OTS Globe A tiempo completoPosition Available: Americas Operations CoordinatorWe are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this role, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.Key Responsibilities:Respond to general inquiries from...
-
Americas Operations Coordinator
hace 2 meses
Cancún, Quintana Roo, México OTS Globe A tiempo completoPosition Available: Americas Operations CoordinatorWe are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this position, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.Key Responsibilities:Respond to general inquiries from...
-
Operations Agent
hace 2 meses
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob OverviewOTS Globe is seeking a highly skilled and customer-focused Operations Agent to join our team in Mexico. As an Operations Agent, you will play a critical role in ensuring the satisfaction of our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesProvide exceptional customer service and attention to general requests from...
-
Operations Americas Representative
hace 2 semanas
Cancún, Quintana Roo, México Ots Globe A tiempo completoWe are seeking an Operations Americas Representative to coordinate and manage incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.**Key Responsibilities:**• Receive and prioritize customer inquiries via mail and phone, resolving issues or coordinating with other departments as needed.• Ensure customer...
-
Operations Coordinator
hace 4 semanas
Cancún, Quintana Roo, México Tui Group A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Operations Agent to join our team in Cancun. As an Operations Agent, you will be responsible for ensuring the smooth delivery of excursions and services to our customers.Key ResponsibilitiesManage and enter all bookings into the system, ensuring timely and accurate processing.Oversee supplier...
-
Operations Agent
hace 1 mes
Cancún, QRoo., México Delta Air Lines, Inc. A tiempo completoHow you'll help us Keep Climbing (overview & key responsibilities) - Vision: Deliver world-class service to all customers. - Mission: Make every customer feel like the most valued person. As an Operation Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a...
-
Airport Operations Manager
hace 2 semanas
Cancún, Quintana Roo, México Air Canada A tiempo completo**Airport Operations Manager**At Air Canada, we're looking for a skilled Airport Operations Manager to oversee the daily operations of our Cancun Airport station. As a key member of our team, you'll be responsible for ensuring safe and secure service, as well as promoting a customer-oriented culture.**Key Responsibilities:**Supervise daily operations,...
-
Airport Operations Coordinator
hace 4 semanas
Cancún, Quintana Roo, México nexustours A tiempo completoJob Title: Airport ControllerNexustours is a leading destination management company in the Caribbean and Latin America, with offices in over 20 countries and 58 destinations. We are committed to making our clients' vacation dreams a reality.We are seeking an experienced Airport Controller to join our team. As an Airport Controller, you will be responsible...
