Operations Americas Agent

hace 3 meses


Cancún QRoo, México OTS Globe A tiempo completo

We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.

**Main responsibilities**:

- Attention to general requests from clients/tour operators.
- Receive customer calls via mail and phone of incidents for products and services, prioritize them and solve them or coordinate them accordingly to other departments when necessary.
- Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.
- Diagnose and resolve issues.
- Track issues escalated and followed up to keep clients/users informed.
- Research and respond questions using available information resources (knowledgebase, other available tools)
- Attention to general requests from suppliers/hotels.
- Re-conciliations, queries, and clarifications.
- Attention to post-trip requests through the tools provided.
- Offline customers
- Experience of 1 year minimum required in similar or equal position, preferred reservations, or travel agency.
- Negotiation abilities, patient, customer oriented and positive attitude.
- Good communication skills and proactive listener.
- Flexibility, ability to work under pressure.
- Problem-solving oriented.
- Outlook and Excel manage required.
- Tourism knowledge or previous experience.
- Languages: Fluent Spanish and English (written and spoken).
- Portuguese desirable.



  • Cancún, México OTS Globe A tiempo completo

    Job description We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.  Main responsibilities : Attention to general requests...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    Key ResponsibilitiesWe are seeking a highly skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.Main Responsibilities:Incident...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    OTSGlobeOTSGlobe is a leading hotel trading company based in Switzerland, operating in 19 countries and 65 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.We provide hotel products combined with advanced and flexible technological solutions.Our portfolio...


  • Cancún, México OTS Globe A tiempo completo

    OTS Globe OTS Globe is a leading Hotel Trading Company based in Switzerland and operating in 19 countries and 65 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. We provide hotel products combined with advanced and flexible technological solutions. ...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    About the Role:We are seeking an Operations Americas Agent to collaborate with our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests from...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    About OTS GlobeOTS Globe is a leading provider of Tourism Services with a strong presence in the Americas. We are committed to delivering exceptional experiences to our clients and partners.Job DescriptionWe are seeking an experienced Customer Service Agent to join our team in Mexico. As an Operations Americas Agent, you will be responsible for providing...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    Job Title: Operations Americas RepresentativeWe are seeking a skilled Operations Americas Representative to join our OTS Globe team in Mexico. As an Operations Americas Representative, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main...

  • Operations Agent

    hace 2 meses


    Cancún, QRoo., México Delta Air Lines, Inc. A tiempo completo

    How you'll help us Keep Climbing (overview & key responsibilities) - Vision: Deliver world-class service to all customers. - Mission: Make every customer feel like the most valued person. As an Operation Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    About OTS Globe">OTS Globe is a leading hotel trading company based in Switzerland with operations in 19 countries across the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.">We provide hotel products combined with advanced technological solutions. Our portfolio contains over 10,000...


  • Cancún, Quintana Roo, México Ots Globe A tiempo completo

    We are seeking an Operations Americas Representative to coordinate and manage incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.**Key Responsibilities:**• Receive and prioritize customer inquiries via mail and phone, resolving issues or coordinating with other departments as needed.• Ensure customer...


  • Cancún, QRoo., México TRANS-PRO LOGISTICS A tiempo completo

    **Join Our Team at Trans-Pro Logistics as an Operations Coordinator!** With over 30 years of industry expertise, Trans-Pro Logistics is a leading third-party logistics provider offering transportation solutions across North America and Mexico. At Trans-Pro, we're not just keeping up with the industry - we're driving it forward. As we continue to grow, we're...

  • Operations Agent

    hace 1 semana


    Cancún, Quintana Roo, México OTS Globe A tiempo completo

    About OTS GlobeWe are a dynamic and growing company specializing in global operations, seeking an experienced Operations Agent to join our team in Mexico.Job SummaryThis role is responsible for coordinating and managing client requests, incidents, and inquiries from various stakeholders, including clients, suppliers, and tour operators. As an Operations...

  • Operations Agent

    hace 2 meses


    Cancún, QRoo., México TUI Group A tiempo completo

    Cancun, MEX Hybrid Full Time 129236 40 We are seeking digital experienced and helpful individuals like you to join our diverse team of **Operations Agents - Excursions** in **Cancun**. You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation. If you have got the...


  • Cancún, QRoo., México Air Canada A tiempo completo

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of the Cancun Airport to ensure safe and secure and...


  • Cancún, Quintana Roo, México Air Canada A tiempo completo

    **Airport Operations Manager**At Air Canada, we're looking for a skilled Airport Operations Manager to oversee the daily operations of our Cancun Airport station. As a key member of our team, you'll be responsible for ensuring safe and secure service, as well as promoting a customer-oriented culture.**Key Responsibilities:**Supervise daily operations,...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    We are seeking an experienced Operations Agent to join our team in Mexico. The ideal candidate will be responsible for coordinating and managing incidents, questions, and requirements from clients, suppliers, and tour operators.Main Responsibilities:Attend to general requests from clients/tour operators, prioritize and solve them or coordinate with other...


  • Cancún, QRoo., México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24189266 **Job Category**Rooms & Guest Services Operations **Location**Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES...


  • Cancún, QRoo., México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24153537 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...


  • Cancún, QRoo., México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24177899 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no...


  • Cancún, QRoo., México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24186201 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Nuestro trabajo no consiste solo en que el...