Operations Americas Agent
hace 3 semanas
We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.
**Main responsibilities**:
- Attention to general requests from clients/tour operators.
- Receive customer calls via mail and phone of incidents for products and services, prioritize them and solve them or coordinate them accordingly to other departments when necessary.
- Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.
- Diagnose and resolve issues.
- Track issues escalated and followed up to keep clients/users informed.
- Research and respond questions using available information resources (knowledgebase, other available tools)
- Attention to general requests from suppliers/hotels.
- Re-conciliations, queries, and clarifications.
- Attention to post-trip requests through the tools provided.
- Offline customers
- Experience of 1 year minimum required in similar or equal position, preferred reservations, or travel agency.
- Negotiation abilities, patient, customer oriented and positive attitude.
- Good communication skills and proactive listener.
- Flexibility, ability to work under pressure.
- Problem-solving oriented.
- Outlook and Excel manage required.
- Tourism knowledge or previous experience.
- Languages: Fluent Spanish and English (written and spoken).
- Portuguese desirable.
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Operations Americas Agent
hace 4 meses
Cancún, México OTS Globe A tiempo completoJob description We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators. Main responsibilities : Attention to general requests...
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Operations Americas Agent
hace 6 días
Cancún, Quintana Roo, México OTS Globe A tiempo completo{"Job Title: Operations Americas AgentAbout the Role:We are seeking a highly skilled Operations Americas Agent to join our OTS Globe team in Mexico. As a key member of our team, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main...
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Operations Americas Agent
hace 3 días
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Operations Americas Agent to join our OTS Globe team in Mexico. As a key member of our team, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesProvide exceptional...
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Operations Americas Agent
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Cancún, México OTS Globe A tiempo completoOTS Globe OTS Globe is a leading Hotel Trading Company based in Switzerland and operating in 19 countries and 65 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. We provide hotel products combined with advanced and flexible technological solutions. ...
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Operations Americas Agent
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Cancún, Quintana Roo, México Ots Globe A tiempo completoWe are seeking a highly skilled Operations Americas Agent to join our team at Ots Globe in Mexico. As an Operations Americas Agent, you will play a crucial role in coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.**Key Responsibilities:**• Provide exceptional customer service and...
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Cancún, Quintana Roo, México OTS Globe A tiempo completoPosition Available: Americas Operations CoordinatorWe are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this role, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.Key Responsibilities:Respond to general inquiries from...
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Americas Operations Coordinator
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Cancún, Quintana Roo, México OTS Globe A tiempo completoPosition Available: Americas Operations CoordinatorWe are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this position, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.Key Responsibilities:Respond to general inquiries from...
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Cancún, Quintana Roo, México OTS Globe A tiempo completoJob OverviewOTS Globe is seeking a highly skilled and customer-focused Operations Agent to join our team in Mexico. As an Operations Agent, you will play a critical role in ensuring the satisfaction of our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesProvide exceptional customer service and attention to general requests from...
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Cancún, Quintana Roo, México Ots Globe A tiempo completoOperations Agent for OTS GlobeWe are seeking a skilled Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests from...
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