Head of SP-Support and Education, Latam 3P
hace 4 semanas
Key job responsibilities
As a Program Manager, you will be responsible to surface Trustbusters and drive solutions by building collaborative relationships with various business and program teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.
The key responsibilities for these roles include:
* Create mechanisms to coordinate a large group of local stakeholders to drive impactful project to completion
* Identify and analyze data on frequent basis to isolate issues, drive improvements with local and global teams, and prioritize competing program opportunities.
* Set up performance mechanisms and track performance.
* Conceptualize and drive program changes.
* Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit.
* Addressing barriers through problem solving and coordination with stakeholders.
* Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership.
* Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.
* Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
* Incorporate best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience.
* Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
BASIC QUALIFICATIONS
- 3+ years of team management experience- 6+ years of program or project management experience
- Experience defining and executing program requirements
- 5+ years of working cross functionally with tech and non-tech teams experience
PREFERRED QUALIFICATIONS
- Experience managing, analyzing and communicating results to senior leadership-
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