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Service Support Representative
hace 1 mes
Actividades principales :
Interaccion con los clientes: levantamiento de necesidades, dudas, reclamos y consultas en general
Manejo del sistema de seguimiento de casos (CRM-Right Now) para el correcto seguimiento y gestion de los mismos
Manejo del sistema de gestion (E1-JDE): Generacion de ordenes de servicio, Cotizaciones, Facturacion de pedidos, Stock de partes,Ppedidos de importacion, Contratos, y demas funciones relacionadas al area.
Analisis de métricas del departamento
Habilidades requeridas :
Consistencia en las entregas, (anto en tiempo como en forma).
Comunicacion eficaz y fluida con cliente externo/interno
Responsabilidad, Proactividad y pensamiento relacionado a la mejora continua
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