Service Support Representative

hace 1 mes


Mexico City Thermo Fisher Scientific A tiempo completo

Actividades principales :

Interaccion con los clientes: levantamiento de necesidades, dudas, reclamos y consultas en general

Manejo del sistema de seguimiento de casos (CRM-Right Now) para el correcto seguimiento y gestion de los mismos

Manejo del sistema de gestion (E1-JDE): Generacion de ordenes de servicio, Cotizaciones, Facturacion de pedidos, Stock de partes,Ppedidos de importacion, Contratos, y demas funciones relacionadas al area.

Analisis de métricas del departamento

Habilidades requeridas :

Consistencia en las entregas, (anto en tiempo como en forma).

Comunicacion eficaz y fluida con cliente externo/interno

Responsabilidad, Proactividad y pensamiento relacionado a la mejora continua



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