Customer Service Analyst

Encontrado en: Talent MX C2 - hace 3 semanas

Santiago de Querétaro, México Kellanova A tiempo completo

As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and develop solutions to resolve customer logistics, order fulfillment, and transportation issues. You will support and promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations. You will be in charge of dentifying continuous improvement opportunities and drive efficiencies within the order process. Furthermore, you will contribute to a team environment that is focused on high performance and operational excellence.

 

Taste of What You’ll Be Doing

Customers and Operations: Serve as a single point of contact for assigned customers and sales. Manage fulfillment of customer orders to ensure consistent and reliable performance and customer order process from order placement to order receipt. Also, Support hyper-care customer situations for optimal service, including escalations and prioritization reviews

Customer Service: Communicate with customers during the lifecycle of the order process, including meetings and presentations. Manage solutions to enhance customer service initiatives and to provide consistent service. Develop and enhance business relationships with various partners, both internal and external such as such as VAS, EDI, 09, and inventory teams

Analysis of Communications and Platforms: Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns.Manage the use of SAP by leveraging tools and data.Execute personalized customer logistics strategies.Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellanova’s terms of sale, and internal policies.

 

Facilitate OTD problem resolution including:Order hold/release, EDI/Invoicing issues, Pricing issues, Collaborate on deductions. Manage credit risk and order hold decisions. Ensure consistent application and adherence of all Kellanova OTD policies including adherence to GAAP, SOX and audit requirements

 

Continuous Improvement: Trend analysis to drive continuous improvement related to order management processes and systems. Proactively partner with internal and external customers to identify trends and resolve order management issues. Provide direction and assistance to global team in resolving issues to meet order management metrics

 

 

Your Recipe for Success

 

  • University Bachelor required and 3 years of experience in a related field required
  • Customer relationship management experience
  • Computer skills, including experience with ERP systems and MS Office
  • Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.  
  • Excellent verbal and written communication skills    
  • Deep analytical and problem-solving skills
  • Strong negotiation and decision-making skills
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints
  • Solid time management skills
  • Ability to work in a team environment

 

 

What’s Next

After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellanova interview.

About Kellanova

Kellanova is a leading company in global snacking, international cereal and noodles, plant-based foods, and North America frozen breakfast, and a portfolio of iconic, world-class brands, including Pringles, Cheez-It, Pop-Tarts, Kellogg’s Rice Krispies Treats, MorningStar Farms, Incogmeato, Gardenburger, Nutri-Grain, RXBAR, and Eggo. We also steward a suite of beloved international cereal brands, including Kellogg’s, Frosties, Zucaritas, Special K, Krave, Miel Pops, Coco Pops, and Crunchy Nut, among others.

At Kellanova, we are committed to Equity, Diversity, and Inclusion (ED&I), uplifting each other and embracing our differences to achieve our common goals. Our focus on ED&I enables us to build a culture where all employees are inspired to share their passion, talents, ideas, and can bring their authentic selves to work. Learn more here.

We’re proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information

 

The Finer Print

 

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.   

 

Ready to Taste the Future of Food? 

-Kellanova Recruitment

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