Coordinador Customer Facing

hace 2 semanas


Mexico City Nestlé A tiempo completo

Propósito de la posición: Coordinar la disponibilidad de producto entre los negocios de Nestlé y sus clientes, minimizando los agotamientos y el sobre-inventario con la finalidad de incrementar las ventas y garantizar la satisfacción de los consumidores finales.

 

Conocimiento y experiencia requerida:

  • Licenciatura completa en áreas Económicas Administrativas, Ingeniería Industrial o áreas afines.
  • Inglés intermedio.
  • De 3 a 4 años de experiencia en Servicio a Clientes y Resurtido/Reabasto.
  • De 1 a 2 años de experiencia en Procesos de Mejora Continua.
  • Excel avanzado.
  • Experiencia en modelos de pronóstico y planeación de inventarios.
  • Gestión de personal.
  • Negociación.
  • Conocimientos en SixSigma/Lean.
  • Entendimiento de los KPIs Financieros: Case Fill Rate, Cancelaciones y Rechazos Non-Failure, On-Time Delivery, Instock, OnShelf Availability, Días inventario, Dispersión de inventarios, Sell in.
  • Entendimiento de los Procesos: End-to-End Order-to-Cash, Claims, Returns & Refusals, Customer Facing Journey.

 

Principales responsabilidades:

  1. Asegurar que el funcionamiento del proceso de reabasto cumpla con los parámetros establecidos, identificando impactos en la disponibilidad, gestionando cambios o proponiendo acciones compensatorias, así como comunicando a las áreas involucradas otros factores que impacten de manera directa o indirecta al proceso de reabasto, con el fin de garantizar la satisfacción del consumidor final.

  2. Asegurar que el producto se encuentre en las cantidades correctas para el manejo adecuado del inventario del canal/cliente a su cargo, identificando los tiempos de tránsito de la cadena de valor para impactar de manera positiva en el punto de reorden y la rotación de los productos.

  3. Identificar impactos de la estrategia de catalogación (región-formato-tienda) en los indicadores de disponibilidad (sobre inventario y agotamientos) y recomendar cambios para la optimización del catálogo. Participar en la evaluación del impacto de la estrategia de planogramación como stock de seguridad.

  4. Asegurar la disponibilidad en punto de venta durante periodos promocionales en conjunto con las áreas involucradas, evaluando la promoción durante su vigencia para asegurar el cumplimiento de los objetivos esperados e identificar riesgos de sobreinventario o agotamientos.

  5. Participar en la definición del rolling del canal/cliente a su cargo, calculando y consensuando una proyección de venta o demanda base con sus contrapartes fuera de la organización para apoyar en la asertividad del proceso de planeación interno, la disponibilidad en punto de venta y el nivel de servicio al cliente.



  • Mexico City Amazon A tiempo completo

    DESCRIPTIONAre you a Data Analytics specialist? Do you have Data Warehousing, Hadoop/Data Lake experience? Do you like to solve the most complex and high scale (billions + records) data challenges in the world today? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest data analytic...


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. Key job...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements We are looking for a smart, enthusiastic, and motivated individual to join us at ground 0 as we launch a new business offering. As part of the Lenovo Customer Success team, you will own our customer relationships, our Customer’s realization of Lenovo’s value proposition and ultimately enable an effortless experience....

  • Sr. Engagement Manager

    hace 6 días


    Mexico City Bishop Fox A tiempo completo

    Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments. We’ve worked with more than a quarter of the Fortune 100, half of the Fortune 10, eight of the top 10 global technology companies, and...


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption...

  • Associate Customer Care-

    hace 4 semanas


    Mexico City First Advantage A tiempo completo

    Job Info Why First Advantage The Associate Customer Care Representative (Associate CCR) receives, evaluates, and answers customer inquiries in a timely manner. The Associate CCR interacts with customers via phone, chat, and email to provide information in response to routine inquiries about background check searches and may handle and resolve general...

  • Renewal Specialist

    hace 4 semanas


    Mexico City Tiger Text A tiempo completo

    transforming the way clinical care teams work and communicate.TigerConnect is seeking a proactive, analytical, and persuasive RenewalSpecialist to join our Mexico City team. This role is perfect for individuals with 2+ years of customer-facing experience in the SAAS industry. The successful candidate will be instrumental in driving the renewal process,...

  • Sales Operations Manager

    hace 4 semanas


    Mexico City Sagan A tiempo completo

    Job Title: Sales Operations ManagerLocation: Remote (EST)Work Schedule: Monday - Friday, 9 AM - 5 PM (EST)Job Description:We are seeking a versatile and dynamic Sales Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community...

  • Solution Architect

    hace 4 semanas


    Mexico City Amdocs A tiempo completo

    In one sentence Onsite Customer facing role, in charge of the architectural roadmap, provides architecture solutions during the software development lifecycle and performs sophisticated software engineering tasks. What will your job look like? You will know your customer - understand pain points, business and IT needs, market trends, competitors,...


  • Mexico City Cisco A tiempo completo

    What You'll Do Cisco Umbrella is looking for a Customer Support Engineer (Tier I) to join our Support Team. At Cisco Umbrella, Customer Support is marketing. Helping our customers is the best way to give to our brand and you're our ambassador in this mission. This is an opportunity to join a fast-growing distributed team where you will be able to...


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("cloud computing"). With AWS, you can requisition compute power, storage, and many other services, gaining access to a suite of elastic infrastructure and application services as your business demands them. AWS is the leading platform for...


  • Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forWe are looking for a Sr. Technical Account Manager in our enterprise segment to support a wide array of enterprise customers. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ for our enterprise customers.As a Sr. TAM, you will help craft and execute...


  • Mexico City solera A tiempo completo

    Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...


  • Mexico City Coca Cola A tiempo completo

    Description Summary: At The Coca-Cola Company, we are in pursuit of becoming an even more consumer-centric total beverage company. Beverages are a growing and vibrant industry with long-term growth opportunities well into the future. In this role you’ll be responsible for interfacing with account teams and customers to configure and own...

  • Pre Sales Engineer

    hace 4 semanas


    Mexico City Epsilon A tiempo completo

    Job Description The Sales Engineering team is actively recruiting candidates who can adeptly identify customer pain points, devise tailored solutions, and effectively communicate the value proposition of the company. The ideal candidate will combine technical expertise with sales acumen to understand customer requirements and collaborate across...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on , services like Twitch, IMDb T V, Alexa,...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Job posting detail: Lenovo Professional Services Latin America is looking for a Senior Virtualization Engineer to perform customer facing work on VMWare and Azure Technologies.  Job Description You would join a growing professional services delivery organization and make an immediate end to end impact with your...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements We are seeking a dynamic and detail-oriented Project Coordinator to join the Customer Delivery Management Team within the Lenovo Services & Solutions Group (SSG).  This role will reside within the Americas Project Management Office. The ideal candidate will be responsible for facilitating the successful execution of...


  • Mexico City Zebra A tiempo completo

    Remote Work: Yes Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...


  • Mexico City Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...