Client Success Specialist I

hace 4 semanas

Mexico City solera A tiempo completo


Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
 

 As an Client Success Specialist you represent the face of the company. You will build and maintain strong customer relationships with our customers while resolving customer issues. The Client Success Specialist must be able to plan and execute daily and weekly, required activities. You must also be adept at multi-tasking, working within a team and other departments that drive successful business outcomes for the customer and for Solera. In this role you must be comfortable using and/or learning new or other communication and automation tools. A great candidate does well with conflict resolution and can thrive in a fast-paced, change – heavy environment. The ideal candidate is goal and detail oriented, dedicated, hard-working, and maintains a positive attitude.

What You’ll Do

Engage professionally with customer through multiple channels (inbound calls, outbound calls, email)  Responsible for understanding and managing a subset of customer accounts Responsible for Customer Retention by fostering customer relationships and driving customer loyalty.  Engage in active listening to promptly answer customer queries and concerns Work closely with the interdepartmental teams to compose joint success plans with customers outlining their objectives, timelines and effectively removing any barriers to achieving business value  Deeply understand the Omnitracs platform’s capabilities and explain them to businesses of all types – long haul transportation, last mite, ready-mix and more  Manage customer cases to completion as escalated by the customer or internal Omnitracs teams  Act as an escalation point for the Customer success front line of support  Take impeccable notes and stay organized through the CRM to manage all accounts.  Mitigate escalations and resolve customer issues. Guide callers through navigating the company site or using products and services  Be an advocate for the customer, go the extra mile  Interact with other departments to resolve customer related matters  Work the call queue during volume spikes  Continued Development- Learn Industry News, ELD Mandates, Issues Related to Transportation and Updates to Omnitracs Products and Services.  Ensure team goals, team KPIs, and deadlines are met  Perform other duties and responsibilities as assigned Place additional device orders and explore cross-selling opportunities.

What You’ll Bring

Experience working in a Customer Success environment o  Familiar with DOT/FMCSA Regulations a plus  Solutions-oriented with strong problem- solving skills  Exceptional customer facing customer skills, the ability to quickly understand customer needs  Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships  Excellent verbal and written English communication skills  Ability to adapt to and learn new applications and platforms  Ability to work independently with minimal direction  Ability to address and resolve customer issues independently  Ability to prioritize projects and escalate issues to the appropriate parties as necessary Excellent organization and time management skills  Intermediate to advance understanding of Salesforce, Genesys a plus  Willingness to learn and use coaching feedback to improve.

Qualifications

EDUCATION: Bachelor’s degree or equivalent work experience and technical certifications

EXPERIENCE:  One 1-2 year of experience in customer service, technical support, or administrative support preferred

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

  • Customer Success Specialist

    hace 4 semanas

    Mexico City Odoo A tiempo completo

    Odoo es un ERP, un conjunto de aplicaciones de gestión empresarial que incluye una gama de herramientas de fácil uso para optimizar y rentabilizar los negocios. Con una comunidad global activa y una red de partners establecida en más de 120 países, contamos con 8 millones de usuarios alrededor del mundo y con más de 1500 descargas diarias. Crecemos...

  • Customer Success Manager

    hace 6 días

    Mexico City dLocal A tiempo completo

    What’s the opportunity? We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer...

  • Customer Success Manager

    hace 4 semanas

    Mexico City Altair Engineering A tiempo completo

    Job Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...

  • Enterprise CS Specialist

    hace 2 semanas

    Mexico City InEvent A tiempo completo

    ENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects and leading the Enterprise CS team. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a...

  • Document Management Analyst I USA Visa Sponsorship Jobs

    hace 4 semanas

    Mexico City move2usajobs.com Inc A tiempo completo

      Must Have: 2 - 3 years of experience working as Document Management Analyst I Experienced with managing files/documents and gathering information Worked with electronic case files, tables, graphs, charts, and case management system   **TN visa sponsorship available for successful candidates. Our Seven Pillars: We rely on the seven core values that we...

  • Document Management Analyst I USA Visa Sponsorship Jobs

    hace 4 semanas

    Mexico City move2usajobs.com Inc A tiempo completo

    Job Description  Must Have: 2 - 3 years of experience working as Document Management Analyst I Experienced with managing files/documents and gathering information Worked with electronic case files, tables, graphs, charts, and case management system   **TN visa sponsorship available for successful candidates. Our Seven Pillars: We rely on the seven core...

  • Customer Success Specialist

    hace 4 semanas

    Mexico City livekidpoland A tiempo completo

    Resumen del puesto: Incorporación y acompañamiento de nuevos clientes, servicio al cliente, desarrollo de producto y tareas de cobranza. Ubicación: CDMX. Trabajo presencial en Roma Norte.Tiempo y tipo de contrato: Periodo de prueba de 3 meses y por honorarios, con la posibilidad de pasar a contrato de planta después de cumplir satisfactoriamente con las...

  • SEO Specialist

    hace 1 semana

    Mexico City Sagan A tiempo completo

    Job Title: SEO SpecialistLocation: Remote (EST Timezone)Work Schedule: Monday to Friday, 9 AM - 5 PM ESTJob Description:We are seeking a detail-oriented SEO Specialist to enhance our client's digital presence, improve search rankings, and increase organic traffic. As an SEO Specialist, you will be responsible for optimizing various aspects of clients'...

  • E-Commerce Marketing Specialist

    hace 4 semanas

    Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION The core objective of the Ecommerce Marketing Specialist's role is to propel online sales and revenue growth by strategically planning and executing digital marketing campaigns. This entails the optimization of the online shopping experience, the augmentation of website traffic, and the enhancement of our products and additional...

  • Specialist SA

    hace 2 días

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Are you passionate about helping customers build Analytics and cloud solutions?Come join us !AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require...

  • Customer Success Executive

    hace 4 semanas

    Mexico City Uptalent.io A tiempo completo

    We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and...

  • Customer Success Manager LATAM

    hace 4 semanas

    Mexico City Dailymotion A tiempo completo

    Job Description The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager who is highly motivated and has a hunger to develop media and advertising knowledge.   You will need to be passionate about understanding...

  • SMB Customer Success Manager

    hace 4 semanas

    Mexico City Tiger Text A tiempo completo

    transforming the way clinical care teams work and communicate.The Customer Success Manager (CSM) is a pivotal role focused on maximizing customer value and success through TigerConnect’s clinical collaboration platform. This role is designed for a proactive, strategic thinker who excels in building strong customer relationships and guiding clients through...

  • Customer Success Specialist Farming

    hace 5 días

    Mexico City Docplanner A tiempo completo

    Descripción del empleo Gestión de relaciones: Los especialistas establecen y mantienen relaciones positivas con los clientes. Actúan como punto de contacto, ofrecen asistencia personalizada y se convierten en asesores de confianza para los clientes. Incorporación de clientes: Guiar a través del proceso de incorporación, ayudándoles a...

  • PMO/Customer Success Manager

    hace 2 días

    Mexico City Rocket A tiempo completo

    PMO / Customer Success ManagerResponsabilidades Clave:1. **Gestión de Proyectos Tecnológicos:** Coordinar y liderar iniciativas tecnológicas que apoyen las operaciones de reaseguro. Asegurar que los proyectos se entreguen a tiempo, dentro del presupuesto y con la calidad requerida.2. **Liderazgo de Equipos:** Dirigir y motivar equipos de tecnología,...

  • Gerente de Customer Success

    hace 11 horas

    Mexico City Covalto A tiempo completo

    Covalto | El banco del futuro, hoy.Somos una plataforma líder en banca digital y servicios financieros para pequeñas y medianas empresas en México. Ofrecemos un ecosistema de soluciones financieras, servicios bancarios y herramientas de análisis para PyMEs a través de tecnología de punta y productos innovadores.¡Estamos buscando a nuestro futuro...

  • Customer Success Specialist Farming

    hace 4 semanas

    Mexico City Docplanner A tiempo completo

    Descripción del empleo Entregar valor agregado a los doctores,  brindándoles las herramientas que les ayudarán a maximizar el uso de las herramientas  de la plataforma de Doctoralia,  manteniéndolos comprometidos y felices . Con cada interacción brindando una experiencia para los pacientes y doctores, logrando el análisis adecuado. Contactar...

  • Customer Success Specialist Farming

    hace 4 semanas

    Mexico City Doctoralia Mexico A tiempo completo

    Descripción de la empresaDoctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones.Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la...

  • Customer Success Specialist Farming

    hace 4 semanas

    Mexico City MioDottore A tiempo completo

    Descripción de la empresa Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer...

  • Provisioning Specialist

    hace 4 semanas

    Mexico City Outreach A tiempo completo

    About The Team We are looking for a Provisioning Specialist to join the Outreach Finance team. If you are customer service oriented, detailed, and enjoy a fast paced environment where things are evolving and there’s ton to learn, please apply! We can’t wait to meet you. The Role As a Provisioning Specialist you will be responsible for provisioning...