Customer Service Contact

hace 3 semanas

Ciudad Juárez, México Valeo A tiempo completo

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Highlight the main responsibilities  

- Recognize and manage all demands for products from customers by driving Sales and operation plan and Master  production Schedules: 

Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are  integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the  system. 

Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are  firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer. 

If necessary, release picking lists for the Customers deliveries.  

Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted  service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are  reached. 

Manage co-operation and logistics issues with logistics external platforms 

Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if  necessary, initiate corrective action plans.  

Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages. 

Prepare the Customs documentation required for exporting if need be. 

On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen  method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative,  curative, crisis). 

Meet the Customer contacts on a regular basis (once a year for major Customers). 

- Make sure from the complete customer demand (date & quantity), that this demand will be met: Ensure the feasibility of the Customers programs internally (MPS Manager (weekly), Procurement and Scheduler (daily))  and if necessary, negotiate the planned delivery dates upstream with the Customer.  

Ensure that the internal scheduling has been launched, taking into account the Customers priorities. Make or Ensure  the production sequencing based on real customer demand  

Measure the daily service rate for each Customer (using the Customers calculation and also the internal Customer  Service Rate (CSR) calculation). Propose action plans to improve the service level. 

- 

- Identify the blocking points and plan appropriate quick actions to solve them: 

Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally  (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate through the Logistics Red Alert application. 

Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers account;  ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of  the absence and informed of the person that will be temporarily managing the Customers account.

What education and education level are necessary for the position? 

Engineering school or equivalent, added by the Basics of SCM from APICS certification.

How many years of professional experience in a specific professional area are required for the position? 1 or 2 Years in Supply Chain Management

English / Regional language : A good level of English is essential. To be able to communicate with the Customers in their  language would be a plus.

  • Customer Service Contact

    hace 4 semanas

    Ciudad Juárez, México MX06 DELMEX DE JUAREZ, S de RL de CV A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service Contact

    hace 5 días

    Ciudad de México, Ciudad de México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service Contact

    hace 5 días

    Ciudad de México, Ciudad de México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service Contact

    hace 2 meses

    Ciudad Juarez, México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service

    hace 1 mes

    Ciudad Juárez, México Avery Dennison A tiempo completo

    Job DescriptionActivities may include, but are not limited to:Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.Provides telephone customer service regarding company's services and/or products.Identifies customer's needs and determines appropriate actionPromotes and sells the...

  • Customer Service

    hace 3 semanas

    Ciudad Juárez, México Avery Dennison A tiempo completo

    Job DescriptionActivities may include, but are not limited to:Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.Provides telephone customer service regarding company's services and/or products.Identifies customer's needs and determines appropriate actionPromotes and sells the...

  • Customer Service Manager

    hace 4 semanas

    Ciudad Juárez, México Flex A tiempo completo

    Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Manager located in Ciudad Juarez, North Site . The Customer Service Manager role involves leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas for...

  • Customer Service Manager

    hace 3 semanas

    Ciudad Juárez, México Flex A tiempo completo

    Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Manager located in Ciudad Juarez, North Site . The Customer Service Manager role involves leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas for...

  • Customer Service Representative

    hace 2 semanas

    Ciudad Juárez, México Flex A tiempo completo

    Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Ciudad Juarez, North Site . The Customer Service Representative role involves leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas...

  • Customer Service

    hace 5 días

    Juárez, Chihuahua, México Avery Dennison A tiempo completo

    Job DescriptionActivities include:Manage accounts: order processing, follow-up, pricing, on-time deliveries, fulfillmentProvide telephone customer serviceIdentify customer needs and take appropriate actionPromote and sell products or servicesResolve complaintsUse computer system to track Q&A, orders statusEvaluate and resolve complaints...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México The Functionary A tiempo completo

    Summary of the position 1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. 2. Resolving customer...

  • Customer Service

    hace 5 días

    Juárez, Chihuahua, México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • advisor travel customer service

    hace 5 días

    Ciudad de México, Ciudad de México Amedirh A tiempo completo

    ADVISOR TRAVEL CUSTOMER SERVICE - CRUISE SPECIALIST Amedirh REQUISITOSCOMPETENCIASACTIVIDADESAdvisor/Travel Remote Our agency is searching for a friendly and professional individual to join our team for this remote position. Qualifications: Must be able to effectively communicate with clients (strong sales background a plus) Must have internet access, tablet...

  • Customer Service

    hace 5 días

    Juárez, Chihuahua, México Avery Dennison A tiempo completo

    Activities may include, but are not limited to:_ Manage accounts in terms of order processing, order follow up, pricing integrity, ontime deliveries, complete order fulfillment. Provides telephone customer service regarding company's services and/or products. Identifies customer's needs and determines appropriate action Promotes and sells the company's...

  • Bilingual Customer Service Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Foundever A tiempo completo

    Job Description : About UsAbout UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+...

  • Customer Service

    hace 2 meses

    Ciudad Juarez, México CIVCO MEDICAL SOLUTIONS A tiempo completo

    **CIVCO MEDICAL SOLUTIONS** **Solicita**: **Customer Service** **Descripción y Requisitos** - Lic. En administración o afín - 2 años de experiência en puesto similar - Bilingüe (Inglés-Español) - Conocimiento básico en ISO 16949 - Experiência en ambiente de manufactura preferentemente electrónica o electricidad - Experiência en entrega al...

  • Sales/customer Service Representative

    hace 5 días

    Juárez, Chihuahua, México KTBlack Services A tiempo completo

    KT Black looking for Sales/Customer Service (BD) RepresentativeSales/Customer Service (BD) Representative profile. Call center experience is a plus. Sales experience. Customer service experience. Microsoft office experience. Bachelore's degree in humanities Fully bilingual Strong communications and oral abilities Enthusiastic Able to work easily with social...

  • Customer Service Analyst

    hace 5 días

    Juárez, Chihuahua, México ZF A tiempo completo

    What's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Customer Service

    hace 2 meses

    Ciudad Juarez, México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...

  • Customer Service

    hace 5 días

    Juárez, Chihuahua, México CIVCO MEDICAL SOLUTIONS A tiempo completo

    CIVCO MEDICAL SOLUTIONSSolicita:Customer ServiceDescripción y Requisitos Lic. En administración o afín 2 años de experiência en puesto similar Bilingüe (Inglés-Español) Conocimiento básico en ISO 1694 Experiência en ambiente de manufactura preferentemente electrónica o electricidad Experiência en entrega al cliente a tiempo Experiência...