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Customer Service Director
hace 2 meses
As a Customer Service Manager at Flex, you will be responsible for driving customer satisfaction by leveraging data analytics and process flow analysis to identify areas for improvement.
You will maintain customer satisfaction by providing problem-solving resources and managing staff.
Key responsibilities include:
- Contributing customer service information and recommendations to strategic plans and reviews
- Preparing and completing action plans
- Implementing production, productivity, quality, and customer-service standards
- Resolving problems and completing audits
- Identifying customer service trends and determining system improvements
- Providing help desk resources and technical advice
- Developing processes and systems management of customer orders
Requirements include:
- BS degree in Business Administration, Business, Engineering, Commerce, or similar
- Experience in the Automotive industry
- Knowledge of Ford, GM, and Stellantis and their portals
- Knowledge of harness manufacturing
- Strong experience in a similar position
- Advanced English (spoken and written)
- Strong experience in customer communication
- MS Office
- Strong experience in demand analysis
- Advanced Excel
- Analytical skills
- Ability to read, research, and interpret general business periodicals, professional journals, financial reports, legal documents, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and acknowledge questions from groups of managers, associates, vendors, and/or customers
What you'll receive:
- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund
