Loss Prevention Manager
hace 4 semanas
Objetivo del puesto: Asegurar un entorno seguro y protegido para los huéspedes, el personal y las instalaciones, mediante la implementación de políticas y procedimientos de seguridad eficaces, la prevención de riesgos, y la gestión de situaciones de emergencia, garantizando así la tranquilidad y satisfacción de los usuarios del hotel, así como la protección de los activos y la reputación del establecimiento.
Funciones:
Desarrollo e Implementación de Políticas de Seguridad:
- Diseñar, implementar y actualizar procedimientos de seguridad para el hotel, garantizando que se cumplan todas las normativas y estándares de seguridad.
Gestión del Equipo de Seguridad:
- Supervisar, entrenar y coordinar al personal de seguridad del hotel, asegurando que se mantenga una cobertura adecuada y un nivel de servicio óptimo.
Evaluaciones de Riesgo:
- Realizar evaluaciones de riesgo periódicas para identificar vulnerabilidades en las instalaciones y proponer mejoras necesarias.
Monitoreo y Control:
- Supervisar los sistemas de vigilancia y monitoreo (cámaras CCTV, alarmas, etc.) y asegurar la integridad de las instalaciones.
- Implementar sistemas de control de acceso para restringir la entrada a áreas sensibles del hotel.
Manejo de Emergencias:
- Desarrollar y coordinar planes de emergencia y evacuación; liderar simulacros de emergencia periódicos y capacitar al personal en procedimientos de respuesta.
Relaciones con las Autoridades:
- Mantener relaciones efectivas con las fuerzas del orden público y otros organismos de seguridad, así como gestionar cualquier incidente relacionado con la seguridad en el hotel.
Capacitación de Personal:
- Proporcionar formación regular al personal sobre protocolos de seguridad, atención al cliente en situaciones de riesgo y manejo adecuado de incidentes, procedimientos de emergencia, evacuación y manejo de situaciones críticas.
Atención al Cliente:
- Actuar como un recurso para los huéspedes en temas de seguridad, asegurando su bienestar y tranquilidad durante su estadía.
Reportes y Análisis:
- Elaborar informes periódicos sobre incidentes de seguridad, tendencias y recomendaciones a la alta dirección del hotel.
Cumplimiento Normativo:
- Asegurar que todos los aspectos de seguridad del hotel cumplan con las regulaciones locales y nacionales aplicables.
Requisitos
FORMACIÓN Y EXPERIENCIA PREVIA
Educación: Licenciatura en Seguridad Industrial, Administración Hotelera, o un campo relacionado. Certificaciones adicionales en Seguridad, Primeros Auxilios y/o manejo de crisis son un plus.
Experiencia: Mínimo 3 años de experiencia en posiciones de seguridad, preferentemente en la industria hotelera o en funciones similares. Experiencia previa en gestión de equipos de seguridad es esencial
Información adicional
COMPETENCIAS TRANSVERSALES
- Aprendedor
- Congruente
- Trabajo en equipo
- Conexión con el cliente
- Organización
- Orientación a resultados
- Gestión del cambio
- Disciplina
- Consistente
- Planificación
- Comunicación
- Mejora continua
- Proactividad
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