Loss Prevention Manager

hace 4 semanas


Mexico City Mondrian A tiempo completo
Descripción del empleo

Objetivo del puesto: Asegurar un entorno seguro y protegido para los huéspedes, el personal y las instalaciones, mediante la implementación de políticas y procedimientos de seguridad eficaces, la prevención de riesgos, y la gestión de situaciones de emergencia, garantizando así la tranquilidad y satisfacción de los usuarios del hotel, así como la protección de los activos y la reputación del establecimiento.

Funciones:

 

Desarrollo e Implementación de Políticas de Seguridad:

- Diseñar, implementar y actualizar procedimientos de seguridad para el hotel, garantizando que se cumplan todas las normativas y estándares de seguridad.

Gestión del Equipo de Seguridad:

- Supervisar, entrenar y coordinar al personal de seguridad del hotel, asegurando que se mantenga una    cobertura adecuada y un nivel de servicio óptimo.

Evaluaciones de Riesgo:

- Realizar evaluaciones de riesgo periódicas para identificar vulnerabilidades en las instalaciones y proponer mejoras necesarias.

Monitoreo y Control:

- Supervisar los sistemas de vigilancia y monitoreo (cámaras CCTV, alarmas, etc.) y asegurar la integridad de las instalaciones.

- Implementar sistemas de control de acceso para restringir la entrada a áreas sensibles del hotel.

Manejo de Emergencias:

- Desarrollar y coordinar planes de emergencia y evacuación; liderar simulacros de emergencia periódicos y capacitar al personal en procedimientos de respuesta.

Relaciones con las Autoridades:

- Mantener relaciones efectivas con las fuerzas del orden público y otros organismos de seguridad, así como gestionar cualquier incidente relacionado con la seguridad en el hotel.

Capacitación de Personal:

- Proporcionar formación regular al personal sobre protocolos de seguridad, atención al cliente en situaciones de riesgo y manejo adecuado de incidentes, procedimientos de emergencia, evacuación y manejo de situaciones críticas.

Atención al Cliente:

- Actuar como un recurso para los huéspedes en temas de seguridad, asegurando su bienestar y tranquilidad durante su estadía.

Reportes y Análisis:

- Elaborar informes periódicos sobre incidentes de seguridad, tendencias y recomendaciones a la alta dirección del hotel.

Cumplimiento Normativo:

- Asegurar que todos los aspectos de seguridad del hotel cumplan con las regulaciones locales y nacionales aplicables.

 


Requisitos

FORMACIÓN Y EXPERIENCIA PREVIA

Educación:  Licenciatura en Seguridad Industrial, Administración Hotelera, o un campo relacionado. Certificaciones adicionales en Seguridad, Primeros Auxilios y/o manejo de crisis son un plus.

Experiencia: Mínimo 3 años de experiencia en posiciones de seguridad, preferentemente en la industria hotelera o en funciones similares. Experiencia previa en gestión de equipos de seguridad es esencial



Información adicional

COMPETENCIAS TRANSVERSALES

  • Aprendedor
  • Congruente
  • Trabajo en equipo
  • Conexión con el cliente
  • Organización
  • Orientación a resultados
  • Gestión del cambio
  • Disciplina
  • Consistente
  • Planificación
  • Comunicación
  • Mejora continua
  • Proactividad


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