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Technical Support Representative

hace 4 meses


Guadalajara, México Helpware A tiempo completo

About Us

Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

Position Overview

Our client is a Fintech company providing customized end-to-end solutions to lending companies and telecoms

Primary Responsibilities:

  • Manage help desk software or ticket system
  • Document customer interactions and solutions in the support system.
  • Troubleshooting and managing simple software issues using knowledge-base articles and FAQs
  • Provide help regarding the company product or services
  • Stay up-to-date with updates, and changes within the company
  • Research questions on available resources (FAQ manual)
  • Delegate complex customer issues to the L2 support

Qualifications:

  • 1+ years of experience in a technical support or service role
  • High school diploma or equivalent; additional education in a technical field is a plus.
  • Certifications in relevant technologies or products are a plus
  • Basic computer skills
  • Excellent verbal and/or written communication skills
  • Basic knowledge of industry-specific software/tools
  • Familiarity with company-specific software/tools
  • Ability to convey technical information clearly
  • Empathetic
  • Problem-solving skills
  • Multitasking