Audit Agent

Job Description

Scope of Position

Ensure the highest Customer Service level, fulfilling all regulations, law, procedures, policies and corporate standards through the audit and sending of invoices.

Key Deliverables

Operational Performance

Complete 52 hours training per year (4.33 per month) Complete all mandatory training timely.

Administration and Personnel Management

Exemplify and Teach Our Culture, Mission and Goals. Follow. the 10 Critical Success Factors Ensure that company controls, policies, procedures, processes are understood and applied. Own your self-development identify, follow-up and execute on your personal development goals. Escalate necessary issues to immediate supervisor and /or Department Manager.

Security, Health and Safety

Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace environment. Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.

Associated Audit Agent job responsibilities:

Keep the excellence internal service execution within the Accounting department. Engage with team members daily, participate on check-in, weekly and monthly meetings or when is necessary. Build healthy cross-functional relationship. Ensure a healthy work environment, promote team spirit and cohesiveness in the department and also working together with other teams. Own your self-development. Prepare, follow-up and execute on your personal development goals. Understand and implement the Company controls, policies, process, applications, tools, and systems. Participate in the accounting team on initiatives and projects. Participate in other department meetings, support projects and initiatives at every level. Understand and comply with Company internal controls, specifically the Process control Documentation. Promote compliance in diligently following all Company policies and regulations and performing the task at hand with outstanding integrity. Maintain highest compliance levels for all applicable accounting requirements. Review the “Monitor IVM” from corporate. Review the “NO IVM” report from accounting, and follow it up, by ensure that the invoices were sent to comply KPIs established. Provide recommendations to the Customer in order to make their process faster, more efficient and ensuring the Quality. Clear any doubt or question from the Customer about billing and ensure that the Customer get their data updates. Make a correct billing and sending to the customer in the correct way and time that they ask (email, regular mail, FTP, CD, portal, etc.) All the communication with the customer, emails, voice notes, etc. must happen in one hour from customer’s request, If is not possible give them an answer of their request, the customer should know in the same time period (One hour) Ensure that the Billing Matrix report is updated and followed up all time. Ensure that the Customer’s files are complete.

Qualifications

To be the most effective in this position the ideal candidate should possess the following:

Degree: Bachelor's degree in Accounting /Finance. 1-2 years of experience in Accounting preferred. Strong Accounting and Finance knowledge. Ability to learn and apply global logistics industry processes and procedures. Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction. Customer Satisfaction oriented. Professional written and verbal communication at all times. Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations. Ability to relate and influence employees at all levels. Strong time management skills and attention to detail. Problem solving and business analytical skills. Strong project management skills, and ability to multitask. Ability to complete work within standard procedures, guidelines and office policies. Self-driven personality and good business sense are expected. Strong computer skills, including data entry and knowledge of all Microsoft Office applications (intermediate level Excel skills). Hands-on user skills with Expeditors’ applications as needed. English and Spanish fluency. Teamwork player. Be proactive and show ownership in the assigned responsibilities. Commitment to exemplify Expeditors’ culture at all times. Excellent organizational and time management skills.

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