Brokerage Service Center Agent

hace 7 días


Nuevo Laredo, Tamaulipas, México Expeditors A tiempo completo
Job Description

Scope of Position

The Operational Excellence Specialist at Expeditors executes flawless operational performance, productivity, technical expertise, and excellent customer service, driving efficiency and supporting our Vision and Mission Statement, making our promise real to all our customers.

Key Deliverables

  • Proactively monitor the following key metrics to achieve the expected results:
  • Employee Satisfaction
    • Complete 52 hours of training per year (4.5 hours per month).
    • Complete all mandatory training timely.
  • Operational Effectiveness
  • Product OPA Audit Result – Perform consistently at the highest level.
  • General Responsibilities
    • Exemplify and Teach Our Culture, Mission, and Goals.
    • Follow the 10 Critical Success Factors.
    • Contribute to building healthy cross-functional relationships and work environments, promoting team spirit and cohesiveness in the department.
    • Comply with the Dress Code Policy.
    • For new employees, ensure the New Hire Operations Training.
    • Own your self-development. Prepare, follow-up, and execute on your personal development goals.
    • Operations
      • Comply with company controls, policies, procedures, and processes, including the credit policy.
      • Properly use all Expeditor systems and tools.
      • Understand and ensure the expectations on Customer JOB AID SOP are complied with.
      • Participate in meetings when needed.
      • Make sure that files are logged correctly and timely with proper codes, trace types, and events.
      • Ensure that all correspondence is handled timely (within 1 hour) and professionally.
      • Meet KPI Standards in accordance with the Company's processes (OPS).
      • Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process.
      • Escalate issues to Lead, Supervisor, or Manager as needed.
      • Security, Health, and Safety
        • Responsible to inform immediately to the Branch's Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Qualifications

To be the most effective in this position, we are looking for the following skills and experience:

  • 3 Months to 1-year related experience in data entry and/or training; or equivalent combination of education and experience (preferred).
  • Customer Satisfaction oriented.
  • Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
  • Develop and maintain a professional relationship with clients, service providers, and employees.
  • Time management and attention to detail oriented.
  • Ability to complete work within standard procedures, guidelines, and office policies.
  • Self-driven personality.
  • Good computer skills (Excel, Word), ability to learn other computer systems and tools.
  • English fluency 60%.
  • Teamwork player.
  • Commitment to Exemplify our culture at all times.

Additional Information

All your information will be kept confidential according to EEO guidelines.



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