Customer Service Specialist
hace 2 meses
Description
LA OPORTUNIDAD:
El Customer Service Specialist es responsable de gestionar las interacciones con los clientes con respecto a requisitos tales como la recepción de órdenes de compra, la programación y el envío (incluida la logística inversa), las quejas sobre productos, servicios y el soporte de productos; satisfacer los requisitos del cliente en términos de servicio y calidad, alineados con los objetivos y políticas de la organización. Así mismo está a cargo de gestionar y asegu-rar el cumplimiento de los procesos de facturación del área basados en los principios de pacientes, confianza, reputación y negocio, siendo responsable de la operación del estado de los pedidos, entregas, facturación, devoluciones, canjes, gestión de la información y re-portes para el soporte del área comercial.
En este rol es responsable de mantener una comunicación permanente con las partes in-teresadas internas y externas para evaluar la demanda de los clientes y participar activa-mente en los proyectos para mejorarlos..
RESPONSABILIDADES:
Ser el primer punto de contacto para los clientes (por correo o teléfono) documentando los requisitos de cada cliente y brindándoles las respuestas e instrucciones correctas de acuerdo con los procedimientos de la empresa.
El proceso de gestión y programación de pedidos para generar el suministro y procesar or-denes de compra. (Recibe, procesa y monitorea las órdenes de compra de todos los clientes, asegurando la promesa de servicio ofrecido).
Identificar cuidadosamente los problemas que puedan surgir del cliente para minimizar los rechazos o devoluciones de productos.
Garantizar un proceso de facturación para todos los clientes asignados, validando precios y cantidades solicitadas.
Administra la asignación de inventario, considerando los plazos de preparación y las entre-gas de acuerdo con la planificación y lleva el registro de los avances de contrato.
Crea de clientes en SAP.
CONOCIMIENTOS, EXPERIENCIA, IMPACTO, HABILIDADES DE COMUNICACIÓN, INNOVACIÓN
Conocimiento funcional – conocimiento para desempeñar la función, relaciones, instituciones, proyec-tos:
Deseable licenciatura en administración, QFB, contabilidad.
Experiencia laboral mínima de 2-3 años en áreas industriales relevantes, como la in-dustria farmacéutica o la industria altamente regulada y de cumplimiento.
Alto análisis numérico y atención a los detalles.
Capaz de priorizar tareas para garantizar la finalización oportuna de los procesos comerciales críticos.
Manejo de paqueteria office (Nivel avanzado en Excel)
Conocimiento en SAP (Pedidos, facturación, notas de crédito, devoluciones)
Estructura y priorización
Expertise funcional – experiencia comprobada:
Habilidades comerciales y de negociación
Habilidades de análisis numérico y atención al detalle
COMPETENCIAS
Competencias (Rol 2)
Comunicación con impacto, efectiva y asertiva
Alentar trabajo en equipo
Asegura la responsabilidad – Accountability
Fomenta una cultura DE&I
Habilidades de liderazgo (Rol 2)
Enfoque en el logro de resultados
Cuestiona de manera constructiva la forma en que siempre hemos hecho las cosas y ofrece alternativas
Aborda de frente las situaciones y toma medidas decisivas
INFORMACIÓN ADICIONAL – Experiencia profesional específica
Nivel medio de inglés.
Locations
MEX - Santa Fe
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time-
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