SAP Basis Application Administrator
hace 7 meses
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
THE ROLE
You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.
Your role will be SAP BASIS Application Administrator driving critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore.
EXPECTATIONS AND TASKS
Avoid customer going to Red, Structural work to avoid escalations, using early warning dashboard Drive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancement De-escalation of already escalated customer. (RED customer & Potential RED customer) De-escalate the customer by addressing the specific concerns from customer and by creating “RED” to “Green” plan. Regional SWAT team will engage directly with the customer along with CDM and TSM to de-escalate a customer situationSKILLS AND COMPETENCIES
Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, Opentext etc. Exposure to the automation tools /scripting or processes Work experience in Cloud Operations for running applications systems on a large scale Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc. Experience in automation of monitoring or operational workflows Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization. Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import. Ready to learn other SAP product administrations like cloud connector, S4HANA etc Organize / Structure day2day documentationEDUCATION AND QUALIFICATIONS
10+ years of related professional experience Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management. Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.-
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