SAP Cloud Services Delivery Specialist

hace 2 días


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

Company Overview

SAP SE is a global leader in enterprise software and solutions, empowering businesses to run better. With over 400,000 customers worldwide, SAP helps organizations of all sizes to work together more efficiently and use business insight more effectively.

About the Role

We are seeking an experienced Technical Customer Engagement Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through technical engagement and service delivery.

Job Description

Salary: $120,000 - $180,000 per annum

The Technical Customer Engagement Consultant will oversee the entire customer lifecycle, from contract signing to renewal support. This includes customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and issue mitigation.

You will work closely with Project Leads and internal delivery teams to ensure seamless execution of committed scope throughout the customer engagement lifecycle.

Required Skills and Qualifications

  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing roles
  • Effective customer communication using digital mediums to achieve high customer satisfaction
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Applications
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of ECS operations infrastructure, processes, and automation tools
  • Knowledge of Project Management Fundamentals, ITIL, and Lean Fundamentals is a plus
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
  • Understanding of escalation handling and procedures
  • Experience in working with cross-cultural and cross-functional teams
  • Proficiency in English (Written and verbal), additional (local) languages are a plus

Benefits

SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from.

Others

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We value diversity and inclusion and provide accessibility accommodations to applicants with physical and/or mental disabilities.



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