Technician, EUC Solutions Support

hace 4 semanas


Mexico City Western Union A tiempo completo

Technician, EUC Solutions Support

Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Technical, EUC Solutions Support.

Western Union powers your pursuit.

Role Responsibilities

You will respond to work incidents and requests regarding installation, configuration and or maintenance of client hardware, software, and the deployment of new technology releases. Your will perform new PC installations, troubleshooting and repair. You will also evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in LACA region. Modifies systems and/or programs based on user and system specifications. Assists in integration of new hardware configurations and provides support of client technologies on workstations and peripherals. Performs additional job duties when required.

Role Requirements

High School degree plus additional relevant technical certifications, at least one (1) to three (3) years of related IT experience providing end user support preferably within the operations environment. Experience in a company with ITIL processes implemented and working with mobile devices that run in Android or iOS Experience supporting end user operating systems including MS Windows 10, MacOS. Knowledge of device and software deployment and management tools including Active Directory, MS Office, Antivirus, Tanium, Audio Video tools, Avaya. Strong communication and customer service skills with ability to interact with partners globally. Upper intermediate English Level.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Mexico specific benefits include: 

Grocery voucher. 2 personal days off. Savings fund. Insurance for Major Medical Expenses, Vision, Dental. Online medical insurance 24/7. Special days for marriage or concluding an academic degree.
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