Technical Support

hace 3 meses


Mexico City Snaphunt A tiempo completo

The Offer

  • Work within a company with a solid track record of success
  • Excellent career development opportunities
  • Great work environment

The Job

Technical Support / EUC On-site

Provide technical support to colleagues, diagnose and troubleshoot technical problems, manage and monitor systems, install, configure, test, and maintain operating systems, application software, and system management tools, manage LAN and WAN connectivity services, maintain security, backups, and redundancy. strategy, participate in information, budget planning, and operational support systems, and work with vendors and other IT staff for problem solving.

 

Roles and responsibilities:

  • Provide technical support to colleagues, on-site and remotely. Diagnose and troubleshoot technical issues, handle your software, hardware, and network configuration, ensuring that all issues are logged correctly.
  • Manage and monitor all installed systems and infrastructure.
  • Install, configure, test, and maintain operating systems, application software, and systems management tools on desktops and laptops.
  • Manage LAN and WAN connectivity services.
  • Basic troubleshooting of conference devices/projectors/meeting room facilitation.
  • Proactively ensure the highest levels of system and infrastructure availability (including maintenance weekend: one Saturday, once a month)
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase efficiency through automation.
  • Participate in the design of information systems, budget planning and operational support.
  • Work with vendors and other IT staff for troubleshooting.
  • Asset Management
  • Document technical knowledge in the form of notes and manuals.
  • Prioritize and manage multiple projects and open trouble tickets at the same time
  • Document all support activity within the IT Change and Incident Management tracking tool.

The Profile

Skills/Qualifications:

  • More than 5 years of experience in desktop support, field technical support, application support or junior systems administration.
  • Detail-oriented; follow and/or establish policies and procedures,
  • Passionate about technology and willing to learn new systems and skills.
  • Good problem-solving skills, able to use initiative and common sense to address problems.
  • Excellent verbal and written communication skills, able to work with a variety of internal clients.
  • Excellent organizational skills and ability to manage multiple projects and set priorities.
  • Stays calm under pressure.

The Employer

Our client is a new generation company delivering IT consulting, enterprise-wide software solutions and enterprise support services by leveraging valuable experience and cutting-edge technologies.



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