Client Care Coordinator

hace 2 semanas

Hermosillo, México DYADlaw. P.C. A tiempo completo

Please note: This position requires full-time on-site availability in Hermosillo, Sonora, Mexico.


The DYADlaw Client Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients.


The Client Care Coordinator will play a key role in supporting clients throughout their case with DYADlaw, P.C. This position is crucial for maintaining high client satisfaction and ensuring smooth communication and care progression, where being a compassionate advocate for immigration and a strong commitment to providing excellent customer service is the goal.

Compensation:

$21,000 MXN monthly

Responsibilities:

Responsibilities include, but are not limited to:

  • Serve as the main point of contact for clients, managing an established number of customer relationships from case initiation to resolution. 
  • Coordinate with other team members to ensure tasks and milestones are achieved timely.
  • Proactively communicate with clients on a regular basis (or as needed) regarding case updates, milestones, and any inquiries they may have, using email, phone, and text. 
  • Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case. 
  • Address and resolve any client issues promptly, ensuring a positive resolution and maintaining the firm’s reputation for exceptional customer service. 
  • Maintain availability in the Customer Service Incoming Call Queues. Handle client inquiries promptly and professionally.
Qualifications:

The following includes requirements of the knowledge, skill, and/or ability necessary to perform this position.

  • This position requires full-time on-site availability in Hermosillo, Sonora.
  • Bilingual proficiency in English and Spanish.
  • Availability to work flexible hours and varying shifts to accommodate client needs across different time zones. 
  • Commitment to undergoing job-specific training to fully understand services, processes, and standards. 
  • Excellent listening skills, with an empathetic and supportive nature. 
  • Strong dedication to customer satisfaction and the ability to empathize with clients’ situations. 
  • Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes. 
  • Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.
  • Keen interest in continuous learning about services and how they benefit clients.
About Company

DYADlaw, P.C. - a fast-growing law firm passionate about helping immigrants with their legal status and defining their American Dreams is looking for its next team player.


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