Client Care Advocate

hace 4 días


Hermosillo, Sonora, México Dyadlaw. P.C. A tiempo completo
About the Role

We are seeking a highly motivated Client Care Coordinator to join our team at DYADlaw, P.C.

Key Responsibilities
  • Serve as the primary point of contact for clients, managing a designated number of customer relationships from case initiation to resolution.
  • Coordinate with team members to ensure timely completion of tasks and milestones.
  • Proactively communicate with clients regarding case updates, milestones, and inquiries through various channels.
  • Set and manage realistic client expectations, providing clear and empathetic guidance throughout the case duration.
  • Address and resolve client issues promptly, ensuring a positive outcome and maintaining the firm's reputation for exceptional customer service.
  • Maintain availability in the Customer Service Incoming Call Queues.
  • Handle client inquiries promptly and professionally.
Qualifications
  • Full-time on-site availability in Hermosillo, Sonora.
  • Bilingual proficiency in English and Spanish.
  • Availability to work flexible hours and varying shifts to accommodate client needs across different time zones.
  • Commitment to undergoing job-specific training to fully understand services, processes, and standards.
  • Excellent listening skills, with an empathetic and supportive nature.
  • Strong dedication to customer satisfaction and the ability to empathize with clients' situations.
  • Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
  • Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.
  • Keen interest in continuous learning about services and how they benefit clients.

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