Client Care Advocate
hace 4 días
We are seeking a highly motivated Client Care Coordinator to join our team at DYADlaw, P.C.
Key Responsibilities- Serve as the primary point of contact for clients, managing a designated number of customer relationships from case initiation to resolution.
- Coordinate with team members to ensure timely completion of tasks and milestones.
- Proactively communicate with clients regarding case updates, milestones, and inquiries through various channels.
- Set and manage realistic client expectations, providing clear and empathetic guidance throughout the case duration.
- Address and resolve client issues promptly, ensuring a positive outcome and maintaining the firm's reputation for exceptional customer service.
- Maintain availability in the Customer Service Incoming Call Queues.
- Handle client inquiries promptly and professionally.
- Full-time on-site availability in Hermosillo, Sonora.
- Bilingual proficiency in English and Spanish.
- Availability to work flexible hours and varying shifts to accommodate client needs across different time zones.
- Commitment to undergoing job-specific training to fully understand services, processes, and standards.
- Excellent listening skills, with an empathetic and supportive nature.
- Strong dedication to customer satisfaction and the ability to empathize with clients' situations.
- Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.
- Keen interest in continuous learning about services and how they benefit clients.
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