Client Care Coordinator

hace 2 meses

Hermosillo, México DYADlaw. P.C. A tiempo completo

**Please note: This position requires full-time on-site availability in Hermosillo, Sonora, Mexico.**

The DYADlaw Client Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients.

The Client Care Coordinator will play a key role in supporting clients throughout their case with DYADlaw, P.C. This position is crucial for maintaining high client satisfaction and ensuring smooth communication and care progression, where being a compassionate advocate for immigration and a strong commitment to providing excellent customer service is the goal.

**Compensation**:
$21,000 MXN monthly

**Responsibilities**:
Responsibilities include, but are not limited to:

- Serve as the main point of contact for clients, managing an established number of customer relationships from case initiation to resolution.
- Coordinate with other team members to ensure tasks and milestones are achieved timely.
- Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case.
- Address and resolve any client issues promptly, ensuring a positive resolution and maintaining the firm’s reputation for exceptional customer service.
- Maintain availability in the Customer Service Incoming Call Queues. Handle client inquiries promptly and professionally.

**Qualifications**:
The following includes requirements of the knowledge, skill, and/or ability necessary to perform this position.
- This position requires full-time on-site availability in Hermosillo, Sonora.
- Bilingual proficiency in English and Spanish.
- Availability to work flexible hours and varying shifts to accommodate client needs across different time zones.
- Commitment to undergoing job-specific training to fully understand services, processes, and standards.
- Excellent listening skills, with an empathetic and supportive nature.
- Strong dedication to customer satisfaction and the ability to empathize with clients’ situations.
- Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.
- Keen interest in continuous learning about services and how they benefit clients.

**About Company**
DYADlaw, P.C. - a fast-growing law firm passionate about helping immigrants with their legal status and defining their American Dreams is looking for its next team player.
- Are you passionate about immigrant rights?
- Do you want to play a role in changing lives?
- Are you able to work independently and as part of a team?
- Are you detail-oriented?
- Do you enjoy being an integral part of things that make a difference and are important?

This is a position that will allow you to work on many exciting cases with a group of dedicated co-workers who all have the same mission - to help people and change their lives.

Come be a dream maker with us

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