Client Care Liaison

hace 1 semana


Hermosillo, Sonora, México DYADlaw. P.C. A tiempo completo

Job Title: Client Care Liaison

About the Role:

The Client Care Liaison will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls to all current clients.

Key Responsibilities:

  1. Serve as the main point of contact for clients, managing established customer relationships from case initiation to resolution.
  2. Coordinate with team members to ensure tasks and milestones are achieved timely.
  3. Proactively communicate with clients regarding case updates, milestones, and inquiries, using email, phone, and text.
  4. Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case.
  5. Address and resolve client issues promptly, ensuring a positive resolution and maintaining the firm's reputation for exceptional customer service.
  6. Maintain availability in the Customer Service Incoming Call Queues, handling client inquiries promptly and professionally.

Qualifications:

  • Full-time on-site availability in Hermosillo, Sonora.
  • Bilingual proficiency in English and Spanish.
  • Availability to work flexible hours and varying shifts to accommodate client needs across different time zones.
  • Commitment to undergoing job-specific training to fully understand services, processes, and standards.
  • Excellent listening skills, with an empathetic and supportive nature.
  • Strong dedication to customer satisfaction and the ability to empathize with clients' situations.
  • Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
  • Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.
  • Keen interest in continuous learning about services and how they benefit clients.


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