Client Care Liaison
hace 1 semana
Job Title: Client Care Liaison
About the Role:
The Client Care Liaison will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls to all current clients.
Key Responsibilities:
- Serve as the main point of contact for clients, managing established customer relationships from case initiation to resolution.
- Coordinate with team members to ensure tasks and milestones are achieved timely.
- Proactively communicate with clients regarding case updates, milestones, and inquiries, using email, phone, and text.
- Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case.
- Address and resolve client issues promptly, ensuring a positive resolution and maintaining the firm's reputation for exceptional customer service.
- Maintain availability in the Customer Service Incoming Call Queues, handling client inquiries promptly and professionally.
Qualifications:
- Full-time on-site availability in Hermosillo, Sonora.
- Bilingual proficiency in English and Spanish.
- Availability to work flexible hours and varying shifts to accommodate client needs across different time zones.
- Commitment to undergoing job-specific training to fully understand services, processes, and standards.
- Excellent listening skills, with an empathetic and supportive nature.
- Strong dedication to customer satisfaction and the ability to empathize with clients' situations.
- Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.
- Keen interest in continuous learning about services and how they benefit clients.
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