Account Manager LATAM
hace 4 semanas
SentiOne is an AI-powered social listening and omnichannel customer service automation platform, powered with industry-agnostic NLU engine. We provide cutting-edge AI technology for automating customer service across multiple channels combined with powerful social listening and analytics for customers in more than 70 countries across the globe.
Flat structure, no micromanagement, no dress code, celebrating every possible occasion - that’s us in a nutshell :) We value culture based on innovation, transparency and open communication. As a team, we’ve created a space to develop our unique talents and exchange knowledge. We respect each other and trust each other's judgment.
We are looking for a Junior Account Manager who will join our LATAM team. You will take care of new and existing clients and maintain long-term relationships with them.
Location: Mexico (100% remote)
Workload: full-time, permanent (B2B)
What You’ll Be Responsible For:
- Provide superior customer support via email and telephone
- Building and maintaining long-term relationships with customers and partners
- Take care of customer satisfaction by coming up with customer support content
- Expansion of activities in sales and account managing in LATAM
- Supporting and leading Marketing Activities
- Supporting and leading Market Research Projects
What You Need to Get the Job Done:
- Minimum 1-2 years of experience with Social Listening Tools (preferably Brandwatch, Talkwalker, Meltwater, Sprinklr, Social Studio, Radian6)
- Passion for working with the customers and being able to work independently and as part of a team in a fast-changing and fast-paced environment
- Experience in building and maintaining long-term relationships with customers over the phone directly and conducting presentations/trainings
- Excellent Spanish and English writing + spelling skills
Nice to have:
- Market Research Projects
- Sales experience
- Use-Case writing skills
- Knowledge about invoices and taxes in MXN
What Are Our Drawing Cards:
- REMOTE FIRST. Work from anywhere in the world.
- GREAT TEAM et ready to work in a fun and extremely ambitious team. You will always be able to count on the support of your colleagues, both international and local
- TRUST, OWNERSHIP, FREEDOM. We believe in people and their potential – which is why we give them space to use their knowledge and expertise. You take ownership and responsibility for your work. No micromanagement here.
- IMPACT. We believe in hiring great people and giving them space to use their knowledge and experience. You can be sure that your voice and all your ideas will be heard
- OWN AI PRODUCTS. We develop our products using the latest technologies and state-of-the-art solutions in the field of intent detection and text processing. You have an impact on the products we create.
- FLEXIBLE WORKING HOURS. We believe that a reasonably balanced schedule is the key to productivity. It doesn’t matter if you are an early bird or you get a lot done in the wee hours of the night.
- HOLIDAYS & DAYS OFF. Everyone needs to recharge their batteries and get some rest. Regardless of the contract, you get paid days off.
- INFORMAL ATMOSPHERE. We thrive within a flat structure and believe in a relaxed atmosphere and flexible working hours.
- DEVELOPMENT & LEARNING OPPORTUNITIES. We believe that everyone is different and has different development needs so we create tailored-made development paths.
Here's what our recruitment process looks like:
- The first online call in English with Martyna from the People team - we would like to hear more about your experience and expectations.
- An interview with the Head of LATAM - you will talk about your experience and role fit. You will also have a chance to learn everything you want about work at SentiOne.
- A brief onboarding on our platform from our side. Afterward, we ask you to prepare a presentation for us.
- An online meeting with two LATAM team members to present a prepared presentation.
- Welcome on board ;-)
SentiOne is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, or physical ability. If you have any questions, feel free to contact us by LinkedIn, for an informal conversation.
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