Account Manager
hace 5 días
Job Title: Account Manager - LATAM (Part-Time)
Location: Remote (CST Timezone)
Salary Range: up to 1300 USD
Work Schedule: Monday - Friday 10 to 15 hours a week between 08:00 AM to 05:00 PM CST
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Client Overview:
Sagan represents a company dedicated to delivering exceptional email and SMS service solutions tailored to meet the growing demands of digital publishers and e-commerce brands. They pride themselves on their commitment to quality, innovation, and excellence in the marketing industry.
Ideal Candidate Profile:
The Account Manager will be responsible for managing day-to-day client communications, ensuring client needs are met, and driving client retention. This role involves working closely with content creators, data analysts, and email marketing experts to optimize client engagement and ROI. The position requires strong communication skills, attention to detail, and a client-first mindset.
Key Responsibilities:
- Client Relations: Serve as the primary point of contact for 10-15 marketing clients, ensuring their needs and expectations are met.
- Timely Communication: Respond promptly to all client communications within 12 hours, Monday through Friday.
- Collaboration: Work closely with team members to align strategies and meet client needs, ensuring the on-time launch of marketing initiatives.
- Reporting: Provide recurring, data-driven reports to clients and team experts, reviewing marketing performance and identifying opportunities for enhancement.
- Content Management: Maintain comprehensive content calendars for each client and manage content approvals to ensure consistency and quality.
- Content Execution: Offer basic content support, including the creation and auditing of campaigns and automations in collaboration with the team.
- Optimization: Communicate important learnings from various client strategies and share key learnings with the team to improve overall performance.
- Platform Utilization: Navigate organizational platforms and the marketing platforms of clients to execute initiatives effectively.
Qualifications:
- Minimum of 2+ years of experience in digital marketing.
- Minimum of 1+ years of experience as an account manager for a digital marketing agency.
- Preferred: 2+ years of experience directly in email marketing across consumer and B2B businesses.
- Proficiency with major email service providers and text platforms.
- Proficiency with Microsoft Excel/Google Sheets for data analysis.
- Basic understanding of laws and regulations impacting the email and text marketing channels.
- Basic understanding of factors affecting marketing performance, including audience, offer, content quality, send volume, open rate, click-through rate, and conversion rate.
- Exceptional written and verbal communication skills.
- Active listening skills, conscientiousness, and exceptional attention to detail.
- Empathy towards client goals and an understanding of the market the client is reaching.
- Ability to build strong rapport with both internal team members and external clients.
Nice-to-Haves
- Experience in managing multiple clients simultaneously.
- Strong problem-solving skills and the ability to handle challenging situations with poise.
- Familiarity with marketing automation tools and CRM systems.
- Ability to work independently and manage multiple tasks efficiently.
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