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Customer Success Manager

hace 4 meses

Mexico City Sur A tiempo completo

As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are:

  1. Develop & optimize cold email campaigns that drive results
  2. Build strong long term relationships with clients
  3. Manage projects to make sure everything is done timely

Responsibilities
  • Develop outreach strategy with clients
  • Develop cold email scripts
  • Create targeted lead lists
  • Create & manage outreach campaigns
  • Review client KPI's & optimize based on results
  • Manage email deliverability & identify errors
  • Escalate requests to clients & brainstorm with client to address them
  • Communicate with clients about campaign results
  • Report internally & externally on campaign results
  • Manage client projects to make sure they are done on time
  • Keep project management & client Google Drive is up to date
  • Ad-hoc projects
Tasks

Daily

  • Creating lead list & script strategies
  • Creating and uploading campaigns
  • Answering client questions via Slack & Email
  • Updating project statuses in our internal systems
  • Proactively updating and reaching out to clients
  • Optimizing campaigns & reporting data internally
  • Onboarding calls with new clients
  • Client strategy and check-in calls

Weekly

  • Send weekly reports to clients
  • Set weekly initiatives / projects for the following week

Requirements

  • Understanding of B2B sales
  • Resourceful & adaptable mindset
  • Native level English speaking & written skills
  • Reliable internet and quiet office space
  • Tech setup for remote work (webcam, microphone)
  • Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)
  • Available from 8am to 4pm Eastern Time, Monday-Friday

Bonus Experience
  • Experience with any of the following tools
    • Smartlead.ai
    • Instantly.ai
    • Clay.com
    • Apollo.io
    • Airtable
  • Proven experience of creating cold email campaigns that drive results
  • Experience as an entrepreneur or working in a startup/fast paced environment

Benefits

Position: Customer Success Manager

Working Hours: Monday - Friday, 8 AM to 4 PM EST

Salary Range: $1500 - $3000 USD

Payment Frequency: Monthly

Type of Contract: Independent Contractor

Only CVs in English will be considered to participate in the process.