Director of Security, Mexico

Director of Security, Mexico

Hyatt Corporate Hyatt Corporate Office, Chicago MX - ROO - CancúnSecurityProfessional Staff/CorporateFull-timeReq ID: CAN002552

Summary

The Opportunity

Hyatt seeks an enthusiastic Director of Security – Mexico, to join our Inclusive Collections teams. In this role, you will be collaborating closely with the broader Inclusive Collections team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

In this role, you will lead all Safety & Security efforts across all brands and operations for Hyatt in Mexico. You will serve as the Subject Matter Expert within Mexico for safety & security concerns, events, and incidents. You will provide proactive and pre-emptive actions to identify vulnerabilities and provide advice and direction for appropriate mitigations. Activities involve onsite audits and assessments, training, and security consultations to ensure the safety and well-being of Hyatt brand, guests, staff, and assets from a range of security risks and threats (particularly criminality, terrorism, and political violence but also includes emergency preparedness and recovery actions from natural causes).

You will have direct reporting to the Regional VP of Security for Americas and indirect supervision and guidance from the Managing Director for Hyatt’s Inclusive Collection in LAC as well as the SVP for Operations for LAC.

You will manage applicable safety & security contractors and vendors, supervise regional security specialists and provide guidance and mentoring to hotel security leaders. You will also provide expert investigative, intelligence, and physical security support to the region’s hotel operations and assist in the continuous improvement and development of security programs, materials, management systems, emergency preparedness and initiatives.

The role requires extensive collaboration with other stakeholders to include Operations, HR, Legal, Engineering, Comms and Security within Mexico and the greater LAC Region and Corporate.

A successful Director of Security in Mexico will:

•Implement security policies, standards, and security management systems, identifying appropriate responsibilities, accountabilities, and development requirements across the assigned region under guidance of the RVP and Head Global Security.

•Respond to SSM events as necessary and provide assistance, support and direction to property leadership and SSM management teams under supervision of the MG HIC LAC and SVP LAC Operations, providing direct area and/or local level support, as necessary.

•Investigate security incidents involving actual or potential loss or exposure to the company at the direction of the RVP Security or MG/SVP Operations.

•Act as a liaison point for security and law enforcement agencies and coordinate with them (as appropriate) any security incidents, threats, and investigations involving Hyatt operations within the assigned region.

•Collect, assess, and act on security intelligence from all recognized sources.

•Audit and/or review hotel Security Programs at individual hotels across all ownership models and brands within the assigned region. May further evaluate individual hotel programs as needed. Conduct or support Threat and Vulnerability Assessments of higher-risk sites and follow-up implementation of recommendations.

•Support functional training initiatives to include security awareness and other topics for GM’s, Security Directors/Managers & Officers, and persons vested with security responsibilities as well as general colleagues within the region.

•Act as the primary point of contact for Hotel Security Directors/Managers in assigned region. Assist General Managers in developing hotel security management and program initiatives to address the varied needs of hotels within the region.

•Lead, direct and/or conduct inquiries and investigations concerning criminal acts, workplace violence incidents, employee behavior, conduct and malfeasance, or other incidents impacting the safety & security of Hyatt’s guests, colleagues, visitors, and Brand reputation, with close coordination with other Hyatt stakeholders.

•Support operational acceptance and compliance with all Fire, Life, Health, Safety, and Security standards and ways of working across all ownership and operating models as part of the enterprise Security and Risk Management team.

•Develop and maintain formal and informal networks in government security and law enforcement agencies, hotel industry counterparts, and corporate security circles in support of the above in consultation with the Corporate Chief Security Officer (CSO).

•Develop knowledge of safety & security protocols, ordinances, and laws specific to the assigned region.

•Help identify appropriate security technologies, solutions, and vendors to positively impact Hyatt operations.

•Support the wider MG/SVP Operations business strategy and develop sales and marketing opportunities by leveraging safety, security, and risk management capabilities as part of the regional senior management team.

•Demonstrate a commitment to Hyatt's core values.

Qualifications

A successful Director of Security in Mexico will have:

​ Formal education in a relevant field of security or an equivalent combination of formal education and work-related security experience. Ten or more years progressive work-related experience with demonstrated proficiency in multiple relevant disciplines/processes, including previous law enforcement, intelligence, or military experience. Security or risk management information system knowledge a plus. Microsoft Office proficiency.  ​​Ability to travel up to 50%, you will be based in Cancun, Mexico located within Hyatt’s Inclusive Collection Regional Office.  ​Fluency in Spanish and English, verbal and written.  ​Willingness and ability to frequently respond 24x7 regarding issues relating to threats, emergencies, events, incidents, or potential loss.​

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