Account Director
hace 2 semanas
Job Description
Manage client to help improve and grow their loyalty program and digital marketing business. Thorough understanding of managing multi-channel marketing campaigns; specifically email campaigns Day-to-day management and oversight of client engagements, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, strategy sessions, Quarterly account/benchmark reviews, and first level escalations Fully understand the client’s business including objectives, roles, and concerns Effectively work with multiple departments, including international, throughout project development and implementation Continually look for ways to improve account growth through clear understanding of clients’ objectives and goals Prepares well-organized, clear and concise communications such as status reports Responsible for alerting management of any significant client changes or barriers that impact budget and/or timelines Point of contact for the client; liaison to remote Epsilon Manage/Operations and Leadership teams; represent the client interests while balancing it with Epsilon objectives Driver of communication with client; expectation setting, ex: budget, timeline, scope Support the estimating, staffing, and scoping for projects, including retainers and contracts Leverages knowledge of digital marketing trends and technology capabilities to provide recommendations and solutions to clientsRequired Skills & Experience
Fluency in both Spanish and English and comfortable in translating as needed to support verbal and written communications between Epsilon & the Client At least 8+ years of relevant client experience with agency-hosted loyalty programs including program strategy and program operations Experience in or detailed knowledge of the Financial Services market in Mexico is a plus Demonstrated experience in managing client relationships Proficiency in leading remote teams Proven ability to produce results and work independently and effectively with limited day-to-day supervision Experience writing and/or supporting Agency to Client contracts Proven experience with generating and presenting basic revenue and expense projections Strong understanding of and passion for digital marketing principles, processes, and technology Demonstrates a clear aptitude for managing projects and building relationships. Bachelor’s Degree preferred-
Account Director
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