Back desk support Enginner
hace 3 meses
JOB DESCRIPTION
Sé parte de Stefanini
En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Seguro no te quieres quedar fuera
RESPONSIBILITIES AND ASSIGNMENTS
Brindar servicio de soporte y control de sistemas, el cual participa en actividades que propicien el manejo correcto de los eventos que generen fallas, intermitencia o interrupción en el funcionamiento de las mismas, con base en los procesos ya establecidos por el cliente.
Back desk support engineer
Perfil técnico: Desarrollador Junior – Pleno.
Conocimiento de lenguajes de programación: C#, JavaScript, APEX, C++ Conocimiento y manejo de los siguientes sistemas operativos: Linux, Unix, Windows Server Conocimiento de IIS (Internet Information Server) Conocimiento de SQL (Insert, Update, Inner Join, Select & Delete, manejo de triggers, stored procedures) Conocimiento de arquitecturas cliente - servidor Deseable un año de experiencia de Service Desk Deseable tener conocimientos de ITIL Inglés intermedio, mantener una conversación técnica, así como documentar incidentes.Las principales actividades a realizar tienen que ver con brindar soporte N1 a usuarios de aplicaciones donde puedan:
Analizar la causa raíz de los incidentes reportados por usuario. documentación. Participación activa en reuniones. Reporte en tiempo real de los procesos. Atención a Usuario. Reacción oportuna en procesos o sistemas. Disponibilidad de horario por rotación de turnos. Establecer un diagnóstico y proponer una solución al incidente. Realizar monitoreo de bases de datos. Ejecutar tareas para deploy de aplicaciones.
REQUIREMENTS AND QUALIFICATIONS
Como parte del perfil se busca que los profesionales tengan las siguientes habilidades:
Autonomía Trabajo bajo presión Habilidad para diagnosticar fallas Capacidad de adaptarse a protocolos. Experiencia en solución de problemas Trabajo en equipo Desarrollo continuo Alto sentido de análisis. Alto Sentido de comunicación Proactivo
ADDITIONAL INFORMATION
Prestaciones de ley
Sueldo de acuerdo a competencias
Beneficios Stefanini
Conoce a Stefanini
Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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