Front Desk Agent
hace 2 semanas
Description
Who we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Responsibilities
â— Responsible for communicating the different Tours & Travel products and services during the check in process
â— Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
â— Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) â— Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
â— Responsible with supporting guests in case of any question/concern needed regarding an T&T product
â— Manage receptionists tasks on the night shift
â— Process all guest check-ins and early check outs
â— Review receptionists’ reports
â— Obtain clean and organized reception
â— Accounting reports as required
â— Ensure to complete the logbook
â— Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests â— Perform adjustments and corrections and rectify all PMS problems that occur during night shift
â— Verify that all registered guests have the payment applied correctly in the PMS
â— Prepare of End of day procedure
â— Make sure that all the arrivals for the following day are already assigned
â— Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
â— Check all accounts of guests who check out the next day â— Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
â— Ensure standards of customer service
â— Ensure the good conditions of reception equipment â— Must be able to perform the full night audit if needed â— Act as manager on duty for the hostel in the absence of the
Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
â— In case on Events or Parties, is mandatory of coordinate all the security team
â— Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Requirements (language, years of experience, area of experience, specific knowledge)
â— 1-2 years of experience in reception
â— Team management
â— Bilingual
â— Knowledge of PMS system
â— Tourism /Hotel management background
Reception PM Leader
Job title
PM Leader
Department
Reception
Location
All locations
Type/Duration of contract
Prof. Services / Payroll
1 year
Responsibilities
You are a multi-task, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, and learning something new every day.
Change is your ally and creativity your best friend.
You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.
Most of your responsibilities are (but not limited to):
â— Responsible for communicating the different Explore products and services during the check in process
â— Ensure all guests are aware of the different spaces in Selina (common kitchen, playground, cinema room, library, cafe/club, Retail Shop, Explore desk, Wellness Deck, Surf Ranch - when relevant-)
â— Responsible for selling all Explore products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
â— Responsible for recording Explore sales in systems, Rezdy and Winks.
â— Responsible with supporting guests in case of any
question/concern needed regarding an Explore product
â— Process guest check-ins and requirements while ensuring high satisfaction
â— Review and create reception reports
â— Obtain clean and organized reception
â— Ensure to complete the logbook
â— Support the Operations Manager & Room Supervisor on the Rooms and Common Areas Inspection
â— Perform adjustments and corrections and rectify all PMS problems that occur during the shift
â— Verify that all registered guests have the payment applied correctly in the PMS
â— Make sure that at the end of the Housekeeping Shift all the vacancy rooms are ready and clean
â— Support the maintenance & housekeeping team in order to complete all the assigned task
â— Ensure that all guests are guided to the room by someone from the team as part of the protocols
â— Ensuring all floats balance correctly at the end of shift â— Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
Requirements (language, years of experience, area of experience, specific knowledge)
â— 1-2 years of experience in reception
â— Team management
â— Bilingual
â— Knowledge of PMS system
â— Tourism /Hotel management background
-
Front Desk Agent
hace 4 días
Ciudad de México Umbral, Curio Collection by Hilton A tiempo completo**Front Desk Agent (Hotel)** *Proceso de Check In / Check out. *Resolucion de Problemas. *Manejo de Terminales bancarias. *Atencion a los detalles. *Inglés avanzado indispensable. Pay: $8,000.00 - $10,000.00 per month COVID-19 considerations: Acordadas por GOB CDMX Work Location: In person
-
Front Desk Agent
hace 2 semanas
Ciudad de México Umbral, Curio Collection by Hilton A tiempo completo**Front Desk Agent (Hotel)** *Proceso de Check In / Check out. *Resolucion de Problemas. *Manejo de Terminales bancarias. *Atencion a los detalles. *Inglés avanzado indispensable. Pay: $8,000.00 - $10,000.00 per month COVID-19 considerations: Acordadas por GOB CDMX Work Location: One location Expected Start Date: 09/01/2023
-
Front Desk Agent
hace 2 meses
Ciudad de México, Ciudad de México Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Front Desk Agent
hace 2 meses
Ciudad de México, Ciudad de México Hilton Mexico City Reforma A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Assistant Front Desk Director
hace 2 semanas
Ciudad de México Sofitel Mexico City Reforma A tiempo completoCompany Description Subdirector de Recepción Sofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción. - Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...
-
Assistant Front Desk Director
hace 2 horas
Ciudad de México, Ciudad de México SOFITEL A tiempo completoCompany DescriptionSubdirector de RecepciónSofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción. Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...
-
Gerente de Front Desk
hace 2 meses
Ciudad de México CLUB 51 A tiempo completoCLUB 51 es un espacio de formación y pensamiento empresarial y foros de discusión para temas de transformación, cambio y disrupción, con una amplia agenda de eventos y actividades. Forma parte del equipo de Front Desk como**:Gerente de Front Desk** **Requisitos**: - Bachillerato o licenciatura en: Turismo, administración, hotelería o similares. -...
-
Front Desk Hotel Boutique Sma Condé Naste
hace 2 meses
San Miguel de Allende, México 21st Academy S.C. A tiempo completo**Vacante para la empresa 21st Academy S.C. en Zona Centro - San Miguel de Allende, Guanajuato**: Destacado Hotel Boutique de 8 habitaciones en el centro de la ciudad de SMA solicita: Front Desk Objetivo del puesto:Transmitir la filosofía de servicio del hotel a los huéspedes y llevar el servicio al siguiente nível para crear lealtad en nuestros...
-
Mgr-Front Desk
hace 4 semanas
Ciudad de México Marriott International A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
-
Mgr-Front Desk
hace 1 semana
Ciudad de México Marriott International A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
-
Sr. Front Desk Hospitality Agent Overnight
hace 3 semanas
Ciudad de México Sonder A tiempo completoSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to...
-
Manager - Front Desk
hace 2 semanas
Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completoJob Number 24092836Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a...
-
Manager - Front Desk
hace 3 semanas
Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completoJob Number 24092836Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a...
-
Manager - Front Desk
hace 2 semanas
Ciudad de México, Ciudad de México W Mexico City A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas...
-
Manager - Front Desk
hace 3 semanas
Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily...
-
Manager - Front Desk
hace 2 meses
Ciudad de México, Ciudad de México W Mexico City A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas...
-
Manager - Front Desk
hace 2 semanas
Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily...
-
Front Desk Assistant
hace 2 semanas
Miguel Hidalgo, México Manpower Mexico A tiempo completoEmpresa automotriz busca tu talento como **FRONT DESK ASSISTANT** **Requisitos**: Licenciatura administración o afín (desde pasante) Experiência 1 año puesto similar (giro automotriz deseable) Inglés avanzado Disponibilidad de tiempo Manejo Microsoft office **Actividades**: Recepción y atención a clientes y visitantes Control de...
-
Sr. Front Desk Hospitality Agent Overnight
hace 6 horas
Ciudad de México, Ciudad de México Sonder A tiempo completoSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to...
-
Recepcionista / Front Desk
hace 2 meses
Miguel Hidalgo, México Yacof Chaban A tiempo completoSomo una empresa del giro hotelero y nos encontramos en búsqueda de Front desk **Con experiência en giro hotelero** **¿Qué harás?** - Elaboración (de papelería) y atención de Check in y check out - Facturación - Asignación y gestión de reservas - Cotización y Cobranza a los clientes - Atención telefónica, por mail, Chat bot...