Platform Support Specialist
hace 2 meses
Your tasks
Job Overview
At Schenker International de we are looking for a Platform Support Speacialist to be part of our IT team, for our office in Guadalajara, Mexico, who will be responsible for supporting DB Schenker's Cloud environments.
This position is responsible for supporting DB Schenker's Cloud environments based on a multi-hybrid-cloud architecture using global support processes and tools.
This role contributes to the Cloud Journey of DB Schenker by operating the infrastructure stack of the Schenker Cloud platform conducting standard operations tasks, utilizing our modern IaC stack.
What you need to succeed
Minimum Bachelor's degree in Computer Science or related discipline 2-3 years' experience in 1st or 2nd level IT Support Experience with cloud computing and orchestration (based on AWS or Azure) Experience in applying Infrastructure as Code (IaC) paradigms Preferred applied tool knowledge: Terraform, CHEF, GIT, Jenkins, AZURE DevOps Basic knowledge of ITIL processes (Foundation Level) Basic knowledge of IT security regulations and standards such as ISO 27001What will be your challenges?
Maintain stable service operation within time zone Perform regular monitoring, verifying and reviewing of managed resources status Perform preliminary investigation and provide possible workaround applied to customer incidents Perform continuous support for customer service requests, incl. new provision, build, configuration based on service catalogue following the given SOPs Defer and gather respective incidents and report as problem to engineering level Maintain and track SLAs in incident management, escalate when needed Respond on respect the SLA to service request/incident etc. Escalate in time for complex issues
Requirements
Competences:
Customer and service orientation Ability to work effectively across diverse organizations, groups and functions Flexible thinker able to operate in a changing environment Fluent Business English (written and spoken)Why you will love DB Schenker
Many of our jobs come with great benefits and career path opportunities:
Generous and additional vacation and yearly bonus schemes Financial savings and various insurance options Grocery & restaurant vouchers Flexible & hybrid working models Global & multicultural environment: Collaborate with colleagues all around the world Language courses Mentorship, career program & development opportunities Learning & education programs Mental health & support initiatives
Benefits
How to Get Started
You can begin by applying above or visit us at
Stay Connected With Us
Web Page:
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our offer
Platform Support Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
-
Solution Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Fico A tiempo completo{"h1": "Unlock Your Potential with FICO", "p": "At FICO, we're seeking a talented Solution Support Specialist to join our global team. As a key member of our Solution Support Group, you'll play a critical role in providing 24x7 upgrade support for our cloud, SaaS, ASP, and hosted solutions.", "h2": "Key Responsibilities:", "ul": ["Manage the operations and...
-
Procurement Specialist for Platform Projects
hace 2 semanas
Guadalajara, Jalisco, México Robert Bosch Group A tiempo completoJob Title: Procurement Specialist for Platform ProjectsRobert Bosch Group is seeking a highly skilled Procurement Specialist for Platform Projects to join our team. As a key member of our purchasing department, you will be responsible for managing procurement activities for platform and application projects, including target cost setting and ensuring the...
-
Azure Machine Learning Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Cliecon Solutions INC A tiempo completoJob Title: Azure Machine Learning Technical Support SpecialistLocation: RemoteJob Type: FulltimeJob SummaryWe are seeking a highly skilled Azure Machine Learning Technical Support Specialist to join our team at Cliecon Solutions INC. As a Technical Support Specialist, you will be responsible for providing technical support and expertise to customers...
-
Eloqua Cloud Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Oracle A tiempo completoJob Title: Eloqua Cloud Support SpecialistWe are seeking a highly skilled Eloqua Cloud Support Specialist to join our team at Oracle. As a key member of our Support organization, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our Marketing Cloud solutions.Key Responsibilities:Provide timely...
-
Big Data Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Epam Systems A tiempo completoJob SummaryWe are seeking a highly skilled Big Data Support Specialist to join our team at Epam Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.Key ResponsibilitiesProvide technical support to customers using Cloud Platform products,...
-
Big Data Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Epam Systems A tiempo completoJob SummaryWe are seeking a highly skilled Big Data Support Specialist to join our team at Epam Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.Key ResponsibilitiesProvide technical support to customers using Cloud Platform products,...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Vipre Security Group A tiempo completoTechnical Support SpecialistVIPRE Security GroupJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Escalation and Resolution: Escalate complex technical issues...
-
Network Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México F5 A tiempo completoAbout the RoleF5 is seeking a highly skilled Network Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our cloud-based platform.Key ResponsibilitiesSupport and handle infrastructure-related issues for our cloud-based platform.Work closely with experienced engineers...
-
ServiceNow Platform Implementation Specialist
hace 3 semanas
Guadalajara, Jalisco, México Sgf Global A tiempo completoJob Summary:We are seeking a highly skilled ServiceNow Platform Implementation Specialist to join our team at Sgf Global. As a key member of our ServiceNow team, you will be responsible for implementing and configuring ServiceNow CSM processes, as well as providing expert-level support for ITSM and scripting.Key Responsibilities:Implement and configure...
-
Bilingual Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout UsAt Helpware, we prioritize people over profits. Our mission is to revolutionize the outsourcing industry by putting employee satisfaction at the forefront of our operations. We believe that by enhancing our employee experience, we can deliver exceptional quality to our clients. Our goal is to create a better kind of outsourcing, centered around...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México PSC Industries A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to fill a key role at PSC Industries. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Escalation and Resolution: Escalate complex technical issues to senior technical staff...
-
Customer Support Specialist
hace 1 semana
Guadalajara, Jalisco, México TeamViewer A tiempo completoCustomer Support SpecialistTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind. As a Customer Support Specialist, you will be part of a team that ensures the successful delivery of services to our clients.Key ResponsibilitiesProvide Level 1...
-
Customer Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Salesloft A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Salesloft team as a Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their success with our sales engagement platform.Key ResponsibilitiesProvide timely and...
-
Application Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Epam Systems A tiempo completo**Job Summary**We are seeking a highly skilled Application Support Specialist to join our team at Epam Systems. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and delivering exceptional customer experiences.**Key Responsibilities**Perform...
-
Application Support Specialist
hace 15 horas
Guadalajara, Jalisco, México Epam A tiempo completoAbout the RoleWe are seeking a highly skilled Application Support Specialist to join our team at EPAM. As a key member of our support team, you will be responsible for providing technical assistance to our customers via phone, email, or chat.ResponsibilitiesProvide first-level technical support to customers, troubleshooting and resolving issues in a timely...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo{"title": "Technical Support Specialist", "content": "Join Tata Consultancy Services (Tcs) as a Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Tata Consultancy Services (Tcs). As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients,...
-
Customer Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Teamviewer A tiempo completo**Job Summary**We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at TeamViewer. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide Tier 1 technical support to...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Vipre Security Group A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Vipre Security Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Elevate complex technical issues to senior technical staff and communicate...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Wipro A tiempo completo{"h1": "Technical Support Specialist at Wipro", "p": "At Wipro, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to hardware and...
-
Administrative Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hrpv Mexico A tiempo completoAbout the RoleWe are seeking a highly skilled Administrative Support Specialist to join our team at HRPV Mexico. As an Administrative Support Specialist, you will play a vital role in providing administrative support to our legal team.Key ResponsibilitiesProvide administrative support to the legal team, including answering phones, responding to emails, and...