Big Data Support Specialist

hace 6 días


Guadalajara, Jalisco, México Epam Systems A tiempo completo

Job Summary

We are seeking a highly skilled Big Data Support Specialist to join our team at Epam Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.

Key Responsibilities

  • Provide technical support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.
  • Work closely with engineers and product managers to improve the product and make our customers successful.
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
  • Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
  • Follow notification and escalation procedures.
  • Follow standards for communications with business involving operational issues.
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions.
  • Work closely with internal support teams to improve cloud products at a senior level.

Requirements

  • 2+ years of experience involved with projects where big amounts of data processing are imperative.
  • Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS...).
  • Knowledge on NoSQL databases and big data querying tools like Pig, Hive, Impala.
  • Good understanding on distributed computing principles.
  • Proficient in at least one programming language (Java, Python).
  • Experience troubleshooting and solving complex technical problems.
  • Familiarity with web protocols (TLS/SSL etc.).
  • Upper-Intermediate/Advanced English level (B2/C1).
  • Understanding of cloud environments.


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