IT Technical Product Support Analyst

hace 3 semanas


Ciudad de México Ingenworks A tiempo completo

**About the role**:
The Technical Product Support Analyst provides support to our client's corporate customers, monitoring and maintaining our hosted systems and setting up new deployments.

**Typical day on the job**:

- Setup new environments and manage releases, help automate release processes of all systems, using tools like Rundeck, Ansible and Puppet
- Troubleshoot day-to-day issues, provide customer support, as part of on-call technical support team
- Maintain operations and administer client's proprietary and ancillary systems to meet system performance and uptime SLAs
- Develop or implement tools for system monitoring, identification and problem solving, automated release and disaster recovery processes

**Qualification / Requirement**:

- You have a BSc. in ICT or Engineering, or an equivalent qualification, or a minimum of 2 years of experience in a similar role
- You know how to adapt to new processes and procedures quickly while dealing with many varied technical requests
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with mínimal supervision. You know how to conduct a meeting in English and also document in English

**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months

Pay: From $25,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- IT Support: 2 years (required)

**Language**:

- English (required)

Expected Start Date: 09/01/2023



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