IT Technical Product Support Analyst
hace 3 semanas
**About the role**:
The Technical Product Support Analyst provides support to our client's corporate customers, monitoring and maintaining our hosted systems and setting up new deployments.
**Typical day on the job**:
- Setup new environments and manage releases, help automate release processes of all systems, using tools like Rundeck, Ansible and Puppet
- Troubleshoot day-to-day issues, provide customer support, as part of on-call technical support team
- Maintain operations and administer client's proprietary and ancillary systems to meet system performance and uptime SLAs
- Develop or implement tools for system monitoring, identification and problem solving, automated release and disaster recovery processes
**Qualification / Requirement**:
- You have a BSc. in ICT or Engineering, or an equivalent qualification, or a minimum of 2 years of experience in a similar role
- You know how to adapt to new processes and procedures quickly while dealing with many varied technical requests
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with mínimal supervision. You know how to conduct a meeting in English and also document in English
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
Pay: From $25,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- IT Support: 2 years (required)
**Language**:
- English (required)
Expected Start Date: 09/01/2023
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