![BetterCloud](https://media.trabajo.org/img/noimg.jpg)
Support Specialist
hace 3 semanas
BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.
With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event, and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations.
This role is based out of our new and exciting Mexico City Office. Mexico City is our first office outside of the US, and you’ll be one of the first employees there, helping us build the office from scratch and shape an amazing culture. We’re headquartered in New York City, with a large presence in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.
As a Technical Support Specialist, you will field a wide range of questions and concerns from our customers to help them to get the most out of BetterCloud. From basic Q&A to advanced troubleshooting, our team handles it all. There are opportunities to learn something new everyday.
About You
Qualifications | Desired
1-2 years in a B2B customer-facing technical support or help desk role Google Workspace, Okta, Office 365 or other SaaS/Cloud-based applications administrative knowledge and/or certifications Experience with ticketing systems (Zendesk/Service Cloud/etc), JIRA, BigQuery, Google App Engine IT/Systems Administration experience Remote team experienceWhat You’ll Do
Become an expert in the BetterCloud platform and its foundational integrations (Google, Okta, Office 365, and more) Answer questions and solve problems for customers within our SLAs, primarily via chat (75%) and email/web ticket (25%) with occasional video calls Maintain a personal queue of customer cases in our ticketing system (Salesforce Service Cloud) Contribute to our online community and knowledge base to ensure customer-facing information stays up-to-date and relevant Collaborate with our Tier 2 and Escalation Management team to address advanced cases Get to know and advise a smart and engaged customer base Participate in holiday coverage shift rotation for high priority issues
Goals
By the end of week 1, you will:
Meet with your onboarding buddy Set up meet-and-greets with stakeholders and your peers in other squads Learn how the engineering organization is structured Become familiar with how we plan, build and deploy work at BetterCloud Ensure you have access to all our software development toolsBy the end of 30 days, you will:
Acquire enough knowledge of the BetterCloud product, tooling, and team operations to be assigned regular shifts in the live customer support chat and case rotation. Complete all Support Demo trainings (Data Protection, Alerts, DIrectory,Workflows,Integration Center, Audit Logs, and Privileges) Obtain Google Coursera CertificationWhat We Offer Hybrid work model with up to 2 days per week working from home Generous PTO policy plus paid mental health days Seguro de Gastos Médicos Mayores, Seguro de Asistencia Médica, Vision Insurance, Dental Insurance, Life Insurance and dedicated mental health resources Financial wellness support and one-time WFH stipend Plus more… Think events, killer swag, and a strong BetterCloud Community
BetterCloud is an Equal Opportunity Employer, including disabled and vets.
*Remote - This role is not eligible for remote employees. Employees must be based in the Mexico City area.
-
Customer Support Specialist
hace 1 mes
Mexico City Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Premier Support Technical Support Specialist
hace 6 días
Mexico City Lenovo A tiempo completoDescription and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide. This position is a technical role within the Premier Technical Team that supports Latin...
-
Compliance Support Specialist
hace 2 semanas
Mexico City Sagan A tiempo completoJob Title: Compliance Support SpecialistLocation: Remote (EST Timezone) Work Schedule: Monday - Friday, 9AM to 5PM EST Job Description: Join our dedicated team in the fast-paced mortgage industry where we prioritize compliance, efficiency, and service excellence. We are seeking a Compliance Support Specialist to support our Mortgage Licensing and...
-
Technical Support Specialist
hace 2 semanas
Mexico City Sagan A tiempo completoJob Title: Technical Support SpecialistLocation: Remote (EST Time zone)Work Schedule: Monday - Friday, 08:00 am to 04:00 pm ESTCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...
-
Ops Support Specialist
hace 4 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist
hace 3 días
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist 5
hace 2 semanas
Mexico City 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Support Specialist
hace 3 semanas
Mexico City NielsenIQ A tiempo completoCompany Description Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...
-
Support Specialist
hace 3 semanas
Mexico City NielsenIQ A tiempo completoCompany Description Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...
-
Ops Support Specialist 5
hace 6 días
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Bilingual Technical Support Specialist
hace 2 semanas
Mexico City Sagan A tiempo completoJob Title: Bilingual Technical Support Specialist - LATAMLocation: Remote (EST Time zone)Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)M-F, 8:30 AM - 5:30 PMTues-Saturday, 8:30 AM - 5:30 PMSunday-Thursday, 8:30 AM - 5:30 PMJob Description:As a Bilingual Technical Support Specialist, you will be the frontline support...
-
Bilingual Client Support Specialist
hace 2 semanas
Mexico City Sagan A tiempo completoJob Title: Bilingual Client Support Specialist - LATAMLocation: Remote (EST Time zone)Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)M-F, 8:30 AM - 5:30 PMTues-Saturday, 8:30 AM - 5:30 PMSunday-Thursday, 8:30 AM - 5:30 PMJob Description:As a Bilingual Client Support Specialist, you will be the frontline support for...
-
Service Support Specialist
hace 5 días
Mexico City Marsh A tiempo completoMarsh McLennan is the worldâs leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. Weâre creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally...
-
Specialist - IT Product Support
hace 4 semanas
Mexico City MMC Corporate A tiempo completoMarsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - IT Product Support We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Specialist- IT Product Support...
-
Specialist - IT Product Support
hace 3 semanas
Mexico City MMC Corporate A tiempo completoMarsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - IT Product Support We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Specialist- IT Product Support...
-
Lead Specialist IT Support
hace 3 semanas
Mexico City Avantor A tiempo completoThe Opportunity: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...
-
Lead Specialist IT Support
hace 4 semanas
Mexico City Avantor A tiempo completoThe Opportunity: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...
-
Frontline Support Specialist
hace 3 semanas
Mexico City Deliverect A tiempo completoDeliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the...
-
Support Specialist
hace 3 semanas
City, México Revolut A tiempo completoOffice: Mexico CityAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their...
-
Frontline Support Specialist
hace 1 mes
Mexico City Deliverect A tiempo completoDeliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the...