Implementation & Support Specialist

hace 20 horas


Mexico City Associated Press A tiempo completo

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.


The Associated Press seeks an Implementation and Support Specialist to work on its Workflow Solutions team providing assistance to media companies who use software that AP licenses. This position is to be based in Mexico or Colombia.
 

Responsibilities:

  • Provide on-site, telephone and remote support for software and systems used in television, radio, online and network newsrooms in North, Central and South America. Systems include ENPS, AP Storytelling, ENPS Mobile and add-ons.
  • Provide on-site and remote training to users of our software and systems
  • Log, test, and help resolve customer issues, interfacing with other development and support groups as necessary.
  • Troubleshoot software and systems issues with Support, Product, and Technology Solutions teams
  • Provide onsite and remote software deployment to users of our software and systems
  • Provide onsite and remote server migration for users of our software and systems
  • Provide Sales/marketing support of software and systems for customers on site and remotely
  • Regular travel may be required.
  • Participation in an on-call rotation outside normal working hours is required.

Desired Experience and Skills:

  • Well organized, a strong self-starter and team player able to work effectively without direct supervision.
  • Able to lead training sessions for technical and non-technical customers.
  • Strong understanding of and/or experience with news production systems and workflows is preferred. AP ENPS experience a strong plus.
  • Experience in software support or other technical support role and/or knowledge on how to identify, investigate and resolve issues with the technical operation of software, systems, and integration is preferred.
  • Technical aptitude and proficient understanding of personal computers (PC and Mac) and Microsoft Windows
  • University degree in journalism, computer sciences or a related discipline, or additional relevant work experience is essential.
  • Experience working with newsroom control systems.
  • Advanced experience with personal computers, cloud computing, SaaS, Amazon Web Services, webapps, servers, and server operating systems or web design and production is a plus.
  • Able to work with standard office equipment, including computers, keyboards, and telephones, through the course of a regular workday.
  • Strong communication skills and problem-solving abilities are required.
  • Advanced-level professional competency in written and spoken English and Spanish is mandatory. Any additional language skills are a plus.
  • Candidate must have authorization to work in Mexico or Colombia for any employer.
  • Ability to obtain a visa to travel to and work temporarily in the United States is strongly preferred.

Employees are eligible for the full benefits package offered to AP staff in the country where they are based.

 

Application Deadline is December 6, 2024 at 11:59PM EST.


AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law. We encourage members of historically underrepresented communities, including women and BIPOC, to apply.

 



  • City, México Lexzau, Scharbau GmbH & Co. KG A tiempo completo

    **Sales Support Specialist** **Your Responsibilities** - Provide direct support to internal / external customers - Follow up the customer registration process from start to finish - Follow up on the credit allocation process with all areas involved - Provide commercial support during implementations together with customer owner - Follow up on contracts -...


  • Mexico City Jellyfish A tiempo completo

    Job DescriptionJellyfish is looking for a junior platform implementation specialist to join our team. Reporting to our Senior Paid Media Director, Regional Lead, you will improve programmatic campaigns across RTB platforms, striving to refine tactics and produce results for our advertisers.Responsibilities:Conduct comprehensive analysis to inform our...

  • Ops Support Specialist

    hace 5 meses


    Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • Mexico City Jellyfish A tiempo completo

    Company Description At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions. Work to administer a system: user accounts passwords, resets, setting up rules, track issues,...


  • Mexico City REGEX SEO A tiempo completo

    Conversion Tracking Implementation Specialist (Development Skills Required) - Launch Your Career Among the Stars! We're not just another agency, and we're searching for someone who is not looking for just another job.Important Requirements: The two main requirements or abilities for the Conversion Tracking Implementation Specialist role are:Extensive...


  • Mexico City Avantor Sciences A tiempo completo

    The Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under minimal...


  • Mexico City Avantor A tiempo completo

    The Opportunity: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...


  • Mexico City Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...


  • Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? As our Service Operations Excellence Specialist, you will support Maintenance Operations Excellence Manager in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the...


  • Mexico City Emplifi A tiempo completo

    Job Summary As a Senior Technical Support Specialist within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction....


  • Mexico City NielsenIQ A tiempo completo

    Company Description Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a  Senior Support Specialist  , you’ll be part of a team of smart, highly skilled...

  • IT Support Specialist

    hace 2 meses


    Mexico City Elastyc A tiempo completo

    Job Title: IT Support Specialist Location: Remote (EST Time Zones) About the Company Elastyc is dedicated to matching job seekers like you with the right opportunities. Our platform uses advanced AI technology to connect with companies actively looking to hire, ensuring that your skills and experience are aligned with the roles you're interested in. We...


  • City, México Recurly A tiempo completo

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue...


  • Mexico City Nasdaq A tiempo completo

    Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process Client Engagement: ·...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as a Lead Implementation Consultant, Corporates , you will: Project implementation: Take a leadership role in implementing projects about the following project activities: Gathering and analyzing customer requirements, designing architectures, and implementing the project in customer environments. Deliver and...

  • Support Specialist

    hace 5 meses


    Mexico City BetterCloud A tiempo completo

    at BetterCloud BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on...


  • Mexico City, CDMX, Mexico Avantor Sciences A tiempo completo

    The Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under minimal...


  • Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business...


  • Mexico City Urban Science A tiempo completo

    Overview and Summary COMPANY We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative...