Customer Service Representative

hace 4 semanas


San Pedro Garza García, México Johnson Controls A tiempo completo

What will you do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

Order input in the system (different order types)

 Incoming calls management

Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)

Backorder monitoring and order management

Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.

Maintenance of planned shipping days (delays, customer requests, etc)

Handle customer order cancellations (DOA)

Monitor call-off orders

Handling non-conformities and complaints

Issue internal complaints and RMA if required. (Salesforce / Lawson)

Send customer receipt confirmation of complaint.

Follow up and coordinate internally on solution and corrective actions

Inform the customer about corrective actions or escalate/involve account manager

Action on solution and corrective actions

SAP and Salesforce credit-note procedures (DOA)

Enquiry handling

Handle customer questions on deliveries, delays, problems, etc.

Follow-up on pending basic quotes

Customer care

Handle customer questions effectively and in a service-oriented manner

Follow up on actions requested in sales representatives call reports

Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

Case management in Salesforce

Keep customer details and price agreements up-to-date.

What are we looking for?

Bachelor’s degree in business, international relations or related.

Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)

Due to the global nature of the role, proficiency in English language is a must.

Customer-oriented with a focus on details

PC skills/ MS office

Problem-solving

Sense of urgency

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.



  • San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...


  • San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...


  • San Pedro Garza García, México Johnson Controls A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing Order input in the system (different order types)  Incoming calls management Send order confirmation to...


  • San Pedro Garza García, N.L., México Johnson Controls, Inc. A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing Order input in the system (different order types) Incoming calls management Send order confirmation to customer (confirm...

  • Customer Service Agent

    hace 4 semanas


    San Pedro Garza García, México Johnson Controls A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. All interactions with customers will be done by phone or email. How will you do it? Order Processing Order input in SAP (different order types) ...


  • San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completo

    What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types) Incoming calls managementSend order confirmation to customer (confirm...


  • San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completo

    What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types) Incoming calls managementSend order confirmation to customer (confirm...

  • Customer service Agent

    hace 1 semana


    San Pedro Garza García, México CP360 A tiempo completo

    REQUIREMENTSEnglish level B2 and above High school diploma or equivalentbasic computer knowledgeavailability to work between 7am and 9pm Mon-SatESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent follow-through and attention to detailprovide Great customer service Include the following. Other duties may be assigned. Answers inbound inquiries via telephone,...

  • Customer service Agent

    hace 2 meses


    San Pedro Garza García, México CP360 A tiempo completo

    REQUIREMENTSEnglish level B2 and above High school diploma or equivalentbasic computer knowledgeavailability to work between 7am and 9pm Mon-SatESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent follow-through and attention to detailprovide Great customer service Include the following. Other duties may be assigned. Answers inbound inquiries via telephone,...

  • Customer service

    hace 4 semanas


    San Pedro Garza García, México Michael Page A tiempo completo

    Detalles del clienteInternational company, looking for a Customer Care responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty. Descripción de la vacanteRespond promptly to customer inquiries via phone, email, and chat.Provide accurate information, troubleshoot issues, and ensure customer satisfaction.Collaborate...

  • Customer service

    hace 1 semana


    San Pedro Garza García, México Michael Page A tiempo completo

    Detalles del clienteInternational company, looking for a Customer Care responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty. Descripción de la vacanteRespond promptly to customer inquiries via phone, email, and chat.Provide accurate information, troubleshoot issues, and ensure customer satisfaction.Collaborate...


  • San Pedro Garza García, N.L., México Johnson Controls International A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. All interactions with customers will be done by phone or email. How will you do it? Order Processing Order input in SAP (different order types)  Incoming...


  • San Pedro Garza García, México FedEx A tiempo completo

    POSITION OVERVIEW:Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.ESSENTIAL JOB DUTIES/RESPONSIBILITES:1. Answer call center...


  • San Pedro Garza García, México FedEx A tiempo completo

    POSITION OVERVIEW:Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.ESSENTIAL JOB DUTIES/RESPONSIBILITES:1. Answer call center...

  • Customer service

    hace 4 semanas


    San Pedro Garza García, México Michael Page A tiempo completo

    Respond promptly to customer inquiries via phone, email, and chat.Provide accurate information, troubleshoot issues, and ensure customer satisfaction.Collaborate with other departments to resolve complex issues.Document interactions and update records.Identify trends and provide feedback for improvement.Follow up with customers and adhere to company policies...

  • Customer service

    hace 1 semana


    San Pedro Garza García, México Michael Page A tiempo completo

    Respond promptly to customer inquiries via phone, email, and chat.Provide accurate information, troubleshoot issues, and ensure customer satisfaction.Collaborate with other departments to resolve complex issues.Document interactions and update records.Identify trends and provide feedback for improvement.Follow up with customers and adhere to company policies...

  • Customer Service Agent

    hace 2 semanas


    San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completo

    What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.  All interactions with customers will be done by phone or email.How will you do it?Order ProcessingOrder input in SAP (different order types) Incoming calls...


  • San Pedro Garza García, México FedEx A tiempo completo

    POSITION OVERVIEW:Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.ESSENTIAL JOB DUTIES/RESPONSIBILITES:1. Answer call center...


  • San Pedro Garza García, México FedEx A tiempo completo

    POSITION OVERVIEW:Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.ESSENTIAL JOB DUTIES/RESPONSIBILITES:1. Answer call center...

  • Customer service Agent

    hace 2 meses


    San Pedro Garza García, N.L., México CP360 A tiempo completo

    REQUIREMENTS English level B2 and above High school diploma or equivalent basic computer knowledge availability to work between 7am and 9pm Mon-Sat ESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent follow-through and attention to detail provide Great customer service Include the following. Other duties may be assigned. Answers inbound inquiries...