Customer Collaboration Analyst
hace 6 meses
Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
Be the single point of contact for your customer portfolio Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and salesWhat you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibilityMore about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularCustomer Collaboration (CLD)Customer Service & Logistics-
Analyst Customer Collaboration
hace 6 meses
Monterrey, México Mondelēz International A tiempo completo**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with...
-
Customer Collaboration Professional
hace 3 semanas
Monterrey, Nuevo León, México Mondelēz International A tiempo completoAbout Mondelēz InternationalMondelēz International is a leader in the food and beverage industry, with a rich history dating back to 1927. Our diverse portfolio includes iconic brands such as Oreo, Trident, and Philadelphia, as well as local favorites like Clorets and Bubbaloo.We are committed to making a positive impact on society through our business...
-
Credit Analyst
hace 2 meses
Monterrey, México WWEX Group A tiempo completoPURPOSE The Credit Analyst is responsible for conducting credit investigations within assigned business lines. Reviews customer financial and payment information to determine creditworthiness and determines appropriate credit limits. Communicates results of credit research to appropriate departments, brokers and the customer. Reviews and release customer...
-
Business Analyst
hace 6 meses
Monterrey, México DataArt A tiempo completoClient: Our client is a huge US-based asset manager. Project overview: The project's aim is to create a Data Governance Platform to operate with all the investment and product data within the asset manager. Position overview: We expect that Business Analyst to become the valuable player in the team to work closely with the client's representatives on the...
-
Sr. Collaboration Admin
hace 3 meses
Monterrey, México Polaris Inc. A tiempo completoAt Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. The Sr. Collaboration...
-
Customer Partnership Specialist
hace 3 semanas
Monterrey, Nuevo León, México Mondelēz International A tiempo completoAbout This RoleThis exciting position offers the opportunity to drive value and service to customers, while optimizing supply chain efficiency.As a Customer Collaboration Analyst at Mondelēz International, you will leverage internal and customer data to inform strategic initiatives and improve plans. Your focus will be on delivering exceptional customer...
-
Monterrey, Nuevo León, México Diageo A tiempo completoAbout DiageoDiageo is a leading global spirits company with an impressive portfolio of iconic brands, including Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. With operations in 180 countries, our teams embody a diverse range of experiences, knowledge, and skills, connecting customers and consumers to our products while creating...
-
Customer Management Analyst
hace 6 meses
Monterrey, México British American Tobacco A tiempo completo**BAT está evolucionando a un ritmo - como ninguna otra organización.** **Para lograr la ambición que nos hemos propuesto, buscamos compañeros que estén dispuestos a vivir nuestro espíritu todos los días. ¡Ven y sé parte de este viaje!** **BAT** **ESTÁ BUSCANDO UN CUSTOMER MANAGEMENT ANALYST** **FUNCIÓN**:...
-
Jr Data Analyst
hace 23 horas
Monterrey, México Apex Systems A tiempo completoJob#: 1600 Job Description: Job ID: 1600 Jr Data Analyst Who We Are Apex Systems is a leading Data and Digital Transformation professional services organization focused on providing solutions with real business value. We provide a customer-focused approach to building authentic partnerships with our clients with objective counsel from concept to deployment...
-
Data Collection Analyst
hace 3 meses
Monterrey, México Centris A tiempo completo"**Centris**, is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes." We are looking for...
-
Customer Success Specialist
hace 6 meses
Monterrey, México Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
-
Senior Analyst, Category Management Specialist
hace 4 semanas
Monterrey, Nuevo León, México Mondelēz International A tiempo completoJob SummarySr. Analyst, Category ManagementThis role is responsible for leading category growth initiatives, optimizing retail space, and collaborating with cross-functional teams to drive business results.About the RoleDevelop and implement category growth strategies aligned with business objectivesOptimize retail space to maximize business...
-
Business Analyst
hace 8 meses
Monterrey, México Axented A tiempo completoWe are looking for a Business Analyst who will be in charge of comprehending the constraints, business regulations, and workings of our product to properly explain it to customers and potential customers and to relay requirements to the technical departments. Assist in addressing client concerns, supporting product demos, and providing technical assistance...
-
Service Desk Level 1 Analyst
hace 6 meses
Monterrey, México DYOPATH A tiempo completoDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Customer Success and Technical Liaison
hace 1 semana
Monterrey, Nuevo León, México Jules A tiempo completoFinancial Analyst Position at Jules">We are seeking an experienced Financial Analyst to join our team at Jules. As a key member of our organization, you will be responsible for providing high-quality financial analysis and support to our clients.Main Responsibilities:- Technical Support: Utilize your expertise in SQL to retrieve and manipulate data, ensuring...
-
Jr Data Analyst
hace 4 semanas
Monterrey, México Apex Systems A tiempo completoJob#: 1600 Job Description: Job ID: 1600Jr Data AnalystWho We AreApex Systems is a leading Data and Digital Transformation professional services organization focused on providing solutions with real business value. We provide a customer-focused approach to building authentic partnerships with our clients with objective counsel from concept to deployment for...
-
Jr Data Analyst
hace 1 mes
Monterrey, México Apex Systems A tiempo completoJob#: 1600 Job Description: Job ID: 1600Jr Data AnalystWho We AreApex Systems is a leading Data and Digital Transformation professional services organization focused on providing solutions with real business value. We provide a customer-focused approach to building authentic partnerships with our clients with objective counsel from concept to deployment for...
-
Innovative Banking Solutions Analyst
hace 3 semanas
Monterrey, Nuevo León, México Nymbus A tiempo completoCompany Overview">Nymbus is a cutting-edge tech company transforming the banking industry. With a strong focus on innovation and customer satisfaction, we're seeking a skilled Technical Product Analyst to join our Development Services team.
-
Customer Success Business Analyst
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoUnlock Customer Success and Drive Business GrowthWelcome to Blue Yonder, a leader in supply chain planning solutions. We're seeking a highly skilled Customer Success Business Analyst to join our team.About the RoleIn this critical position, you will serve as a business partner to our Customer Success Management (CSM) team, providing expert guidance and...
-
New Business Sourcing Analyst
hace 3 meses
Monterrey, México Optimas Solutions A tiempo completo**New Business Sourcing Analyst** **Monterrey, N.L.** **Position overview**: The New Business Sourcing Analyst is responsible for sourcing parts in line with the sourcing strategy at the lowest total cost, must be an organized professional with clear communication skills. Outstanding collaboration between Sourcing, Sales & Supply Chain teams is critical to...