Customer Collaboration Professional

hace 3 semanas


Monterrey, Nuevo León, México Mondelēz International A tiempo completo
About Mondelēz International

Mondelēz International is a leader in the food and beverage industry, with a rich history dating back to 1927. Our diverse portfolio includes iconic brands such as Oreo, Trident, and Philadelphia, as well as local favorites like Clorets and Bubbaloo.

We are committed to making a positive impact on society through our business practices and community initiatives. Our cutting-edge manufacturing facilities, such as the Puebla Plant and Nuevo León HUB, enable us to deliver high-quality products to customers across Mexico.

Job Summary

We are seeking a highly skilled Customer Collaboration Analyst to join our team at Mondelēz International. As a key member of our Customer Service & Logistics department, you will play a critical role in driving customer satisfaction and supply chain efficiency.

About the Role

In this position, you will be responsible for managing customer relationships, resolving issues, and collaborating with internal stakeholders to achieve business objectives. You will work closely with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives.

You will also use customer data to monitor on-shelf availability, depot-to-store service, stock holding, and promotional sales. Your analytical and problem-solving skills will be essential in driving decision-making and maximizing service levels and sales.

Requirements

To succeed in this role, you will need:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem-solving skills
  • SAP knowledge and expertise in MS Office
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service, and KPIs
  • Team player, accountable, proactive thinking, flexibility
What We Offer

We offer a competitive salary package, including a base salary of $60,000 per year, plus performance-based bonuses. Additionally, we provide a comprehensive benefits program, including health insurance, retirement plans, and paid time off.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to diversity and inclusion.



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