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IT Generalist
hace 3 semanas
Responsibilities:
ADLM Tool Administration: Administer and maintain Jira, Confluence, Jira Service Management, Smartsheets, and PagerDuty platforms.Configure and customize ADLM tools to align with organizational needs.Ensure data integrity, security, and compliance within the tools. Automation: Develop and automate using Java, Groovy, Javascript, terraform, etc. programming as needed, especially in Jira, Jira Service Management, Artifactory User Support and Training: Provide user support for ADLM tools, addressing issues, and ensuring timely resolutions.Conduct training sessions for end-users and team members on effective utilization of the tools. Integration and Collaboration: Collaborate with cross-functional teams to integrate ADLM tools into existing workflows and processes.Implement and manage integrations between ADLM tools and other IT systems. Monitoring and Reporting: Monitor system performance, troubleshoot issues, and implement improvements.Generate reports and analytics to assess the effectiveness of ADLM tools. Documentation: Create and maintain comprehensive documentation for ADLM tool configurations, processes, and best practices.Keep documentation up-to-date with changes and enhancements. Security and Compliance: Implement and enforce security measures within ADLM tools.Ensure compliance with relevant industry standards and regulations. License Management and Compliance: Manage license allocation and cleanup of unused/inactive licensesEnsure compliance with licenses procured vs allocated.License reporting Continuous Improvement: Stay current with industry trends and best practices related to ADLM tools.Propose and implement improvements to enhance the functionality and efficiency of the tools.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Proven 5+ years experience in administering Jira, Confluence, Jira Service Management, Smartsheets, Artifactory, OpsGenie and PagerDuty. Experience with scripting/programming languages - Java, Groovy, JavascriptStrong understanding of ITIL practices and principles. Advanced English. #LI-YL1-
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