Digital Applications Support Engineer

hace 7 meses

Mexico City Thomson Reuters A tiempo completo

About the Role

In this opportunity as a Digital Applications Support Engineer , you will:

Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience and Functional knowledge on Sales Force platform: objects, flows, security & users admin (permissions and roles setting). Preferred knowledge on Order Capture & CPQ. Capacity to understand code, previous experience as developer preferred, basic understanding is enough. Desire experience in supporting applications built on modern application architecture and cloud infrastructure, Conga, Ortoo, Copado Java, Linux, Javascript frameworks and Libraries, HTML/CSS/JS, , TypeScript, jQuery, Docker, AWS/Azure Responsible for monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies.


About You
You’re a fit for the role if your background includes:

3+ Years of experience in software development and/or technology infrastructure and operations. Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. Fluent in speaking and writing English. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure, Adobe Experience Manager, React, Apigee,Javascript frameworks and Libraries, HTML/CSS/JS, , TypeScript, jQuery, Docker, AWS/Azure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success participating in projects and initiatives even with ambiguous details provided. Strong customer service, problem solving, organizational and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges. ITIL Certification preferred.

To apply, please upload your updated resume in English.

Location: CDMX

#LI-FP2

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

  • Applications Support Engineer

    hace 2 semanas

    Mexico City Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Applications Support Engineer

    hace 2 semanas

    Mexico City Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Applications Engineer

    hace 7 meses

    Mexico City Ikea A tiempo completo

    Job description We want to fill this Systems Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your...

  • Applications Support Engineer

    hace 2 semanas

    MexicoCy,CD-Plaza Polanco, Ciudad de Mexico, Mexico Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Support Engineer

    hace 5 meses

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...

  • Support Engineer

    hace 6 meses

    Mexico City Altair Engineering A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Technical Support Engineer - Data Analytics We are looking for a committed and high-performing Support Engineer to join our customer success team in Mexico City , strengthening our approach to deliver value and business success in a complex enterprise application environment. ...

  • Applications Production support

    hace 2 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Applications Production supportRequisitos:Titulado en Ingeniería o Licenciatura en Sistemas, Informática o afín.Inglés conversacionalDebe tener buenas habilidades de comunicación para...

  • Support Engineer, Audible

    hace 8 meses

    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...

  • Principal Software Engineer

    hace 7 meses

    Mexico City Western Digital A tiempo completo

    Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...

  • Application Support Engineer

    hace 2 días

    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Technical Support Engineer

    hace 7 meses

    Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...

  • Cloud Support Engineer I

    hace 7 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Analytics role supports our services that...

  • Application Support Engineer

    hace 6 meses

    Mexico City Siemens Industry Software, S.A. de C.V. A tiempo completo

    Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

  • Technical Support Engineer 1

    hace 7 meses

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico

  • Applications Engineer

    hace 7 meses

    Mexico City airbus A tiempo completo

    Job Description: NOMBRE DEL PUESTO VACANTE: Applications EngineerPROPÓSITO DEL PUESTO:  Las actividades que cubre el puesto, estarán relacionadas con la validación e integración de nuevos productos HW y SW en el entorno de banda ancha, para desarrollar & integrar soluciones software/hardware y dar soporte y resolución a problemas escalados. Principales...

  • Cloud Support Engineer I

    hace 7 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Windows role provides support for AWS paid...

  • Principal Applications Engineer

    hace 7 meses

    Mexico City Oracle A tiempo completo

    Analyze, design develop, troubleshoot and debug software programs for commercial or end-user applications. Writes code completes programming and performs testing and debugging of applications. As a member of the software engineering division, you will analyze and integrate external customer specifications. Specify, design, and implement modest changes to...

  • Software Engineer

    hace 6 meses

    Mexico City Nuvit Service A tiempo completo

    Software Engineer Description Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices,...

  • Wiring Systems Engineer

    hace 6 meses

    Mexico City Mopar A tiempo completo

    The Wiring Systems Engineer will be responsible for developing the wire harness complexity for the design of the Electrical System and related components. The Systems Engineer will design and validate the electrical systems and released components to ensure we meet all Stellantis electrical specifications in the vehicle and component environments. The...

  • Cloud Support Engineer I

    hace 7 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.In this role, engineers provide Technical...