CSSC Application Engineer
hace 4 semanas
Eager to contribute your technical knowledge in a team-focused back-office setting? Be a part of our organization's journey toward an inclusive environment where your ideas fuel progress for tomorrow
What is the job about?
The Application Engineer will provide world-class customer service by delivering timely and effective technical advice. As an integral member of the team, you'll be responsible for providing technical quotations, information, advice, and assistance to maintain and improve our customer relationships.
This position reports directly to the CSSC Manager and will ideally operate daily from the Apodaca, N.L. facility. However, the role also has the option to be located in the following sites: Cota, Colombia; Quilicura, Chile; or Lurín, Perú. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in the listed countries without assistance.
Your main responsibilities:
Assist Customers with product sizing, applications, system solutions, accessories, installations, prices, etc. to ensure practical functionality of the solution Collaborate with Customers and follow up within set SLA to deliver top-notch Customer service Coordinate with suppliers to process special orders and inquiries Support sales teams with project and tender handling, including specification calculations, time of delivery, operation, and maintenance Identify new business opportunities and collaborate with external sales Maintain customer master data for their portfolio of customers Communicate and collaborate with product segment experts or other suppliers for local problem solvingYour background:
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