Technical Support Engineer
hace 3 semanas
We are a US-based Managed IT Services Company specializing in Managed IT Services, Managed Datacenter & Cloud Solutions, and Managed Security Services for businesses across the United States.**Position Overview****Key Responsibilities**:- Provide technical support for Windows and Mac desktop operating systems.- Administer and troubleshoot Windows and Linux servers.- Manage network equipment, storage systems, and firewall devices.- Configure, install, and support VOIP telecom systems.- Administer cloud infrastructure and backup & disaster recovery systems.- Resolve issues via the service ticketing system using advanced IT management tools.**What We’re Looking For**:- Prior experience in Desktop Technical Support is required; this is not an entry-level position.- Strong technical understanding combined with excellent interpersonal skills for customer-facing interactions.- Enthusiasm for learning and growing in areas such as Network and Systems Administration.- Detail-oriented with an organized approach to problem-solving.- Ability to work independently in a fast-paced, positive work environment.- Business-level verbal and written communication skills in American English.- Availability to work an 8-hour workday Monday to Friday, US Pacific or US Eastern business hours.- Experience supporting Windows 7, 8, 10, and 11 Desktop OS, and Apple Mac OS, iOS & Android.- Familiarity with PC, Server, and Mac hardware.- Knowledge of Windows Server OS (2008, 2012, 2016, 2019 & 2022).- Understanding of networks, TCP/IP, VPN, Layer 2 and Layer 3 switching, VLAN, etc.- Reliable internet connection and a private, quiet workspace for uninterrupted work.- Professional appearance suitable for video calls with team members and customers.**Why Join Us**:- 100% remote position with opportunities for growth and career advancement.- Incentives to gain expertise and industry certifications.- Be part of a supportive team in a company that values your input and contributions.**How to Apply**:Tipo de puesto: Tiempo completoSueldo: $135.00 - $230.00 la horaHoras previstas: 40 por semanaBeneficios:- Apoyo para estudios- Trabajo desde casa- Vacaciones adicionales o permisos con goce de sueldoPago complementario:- Bono de permanenciaTipo de jornada:- Turno de 8 horasExperiência:- Technical Support: 2 años (Obligatorio)Lugar de trabajo: Empleo remoto
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