Technical Support Engineer

hace 2 semanas

Desde casa, México Lytx A tiempo completo

Position Summary:The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this is the role for youKey Duties and Responsibilities:- Verify and document complex technical support issues and deliver technical solutions in a timely manner- Troubleshoot API and other custom integration issues- Gather and analyze data from internal databases via pre-written and custom SQL scripts to assist with troubleshooting- Leverage data warehousing and visualization tools to identify technical issues and trends over large sets of data- Troubleshoot customer/reseller reported device issues to validate and determine root cause (hardware, software, database)- Interface with database and development teams as needed to clarify and communicate escalations- Effectively communicate complex technical matters to both technical and non-technical stakeholders- Document product defects and enhancements requests in both CRM and engineering project management tool- Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership- Communicate directly with our resellers and end-users to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation- Make recommendations on process and tool improvements for the team- Other duties as assignedRequired Skills and Experience:- 3+ years’ of experience in Technical Support or Engineering role, preferably in a SaaS, telematics, or IoT environment- Experience working with Big Data and familiarity with warehousing/analytics tools such as Tableau, Snowflake, or Amazon RedShift, etc.- Experience in one or more scripting language including writing queries (SQL, PERL Shell)- Basic understanding of Agile methodologies- Inquisitive and analytical with excellent troubleshooting skills- Strong commitment to quality and customer service- Excellent written, verbal and presentation skills- Bachelor’s degree in computer science or equivalent experience or equivalent certificationsInnovation Lives HereYou go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.Together, we help save lives on our roadways.Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México Aloware A tiempo completo

    Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software.He/She should have a solid technical background combined with customer service experience. A...

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México Aloware A tiempo completo

    Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software. He/She should have a solid technical background combined with customer service experience. A...

  • Technical Support Engineer

    hace 1 semana

    Desde casa, México Base A tiempo completo

    Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...

  • Technical Support Engineer

    hace 4 semanas

    Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**:**Pre-Sales**- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly collect and feedback on customers and...

  • Technical Support Engineer

    hace 4 semanas

    Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly...

  • Technical Support Engineer

    hace 1 día

    Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

  • Technical Support Engineer

    hace 3 semanas

    Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**:Territory in charge: Latam + Europe region**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer-...

  • Technical Support Engineer

    hace 1 día

    Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...

  • Application Support Engineer

    hace 2 semanas

    Desde casa, México Fluent Trade Technologies A tiempo completo

    **Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,We are growing and inviting you to join our Filipino team as**Application Support Engineer (Linux /** **FinTech/Trading)**Position...

  • Technical Support Engineer

    hace 7 días

    Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...