Technical Support Engineer

hace 2 semanas

Desde casa, México Aloware A tiempo completo

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software.He/She should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate a team to achieve specific goals are essential skills to perform well in this position.**Responsibilities**:- _ As a Technical Support Engineer you should be able to find software solutions that would help: _- Sales team to sell our products.- Support team to resolve issues.- Customer success team to provide feature request updates to maintain a good relationship with clients.**_You are expected to:_**- Work alongside sales team in discovering client’s business challenges and creates a unique solution prototype to present back to their decision-makers, illustrating value and benefits.- Be in the loop with any potential problems in the support team that would require an updated software or a new one.- Help maintain a professional relationship with clients together with the customer success team to learn the challenges they’re facing and implement them according to their needs.- Work with the Engineering team in creating, fixing, and updating our products' features and logic.**Requirements**:- Proven work experience as a Support Engineer or similar roles- Experience in setting up and doing technical support for VoIP / call center systems / Dialer accounts- Hands-on experience with help desk and remote control software- Solid technical background with an ability to give instructions to a non-technical audience- Customer-service oriented with exceptional problem-solving skills- Can demonstrate and explain API knowledge.- Have general knowledge of web technologies and related tools.- B2B SaaS experience is a must- Excellent written and verbal communications skills- BSc degree in Computer Science, Information Technology or relevant field**Salary**: USD/month based on experience**Note**: This is a fully Remote Role2fDwnDKDhM

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