Customer Support Engineer

hace 6 días

City, México DE-CIX Management GmbH A tiempo completo

For our North-American locations, we are looking for a highly motivated**,****Customer Support Engineer (Network) (m/w/d)**:**Our Offer**:- Processing of new customer connections and upgrades with a focus on troubleshooting- Supporting the Head of Customer Services- A permanent position with the world’s market leader in its sector with short decision-making processes- 25 days paid vacation and 11 paid Holidays- Offering a Health care Plan- An appreciative corporate culture, a team of like-minded experts- An innovative and international environment- Extremely friendly and supportive colleagues- With all of this, great working conditions await you:**What's important to us**:- Work experience in Customer Service/Support, ideally in the telco industry- Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills. Some knowledge of local data centers and data center’ procedures are an advantage- Some years of work experiences in the industry and possessing high skills in spoken and written communication with customers- IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience- Work experience with Ticketing Systems- Fluency in both Spanish and English is a prerequisite for this position- Experience in offering practical support, the willingness to undertake shift work, and to participate in a 24x7 on call dutyWhat is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering**Contact Person**:Nathalie Langley- DE-CIX takes the protection of your personal data very seriously and strictly complies with the regulations of the data protection statutes. For further details, please refer to our privacy policy.

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