Is Help Desk Technician

hace 2 semanas

Mexicali, México Applanix A tiempo completo

**Your Title: IS Help Desk Technician****Job Location: Mexicali, Mexico****Schedule: Full time in office****Our Department: Corporate Information Systems****The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise to be the face of the IS department.****Not only will you provide help desk support services, you will also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.****The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.****What You Will Do**You will support a variety of end-users and software developers onsite in our Mexicali Mexico office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.- Support end users with deskside support and deployment of hardware and software- Display a high-level of customer service and professionalism- Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner- Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure- Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.**What Skills & Experience You Should Bring**- Good English verbal and written communications and organization skills- Bachelor’s Degree in Information Technology, or equivalent job experience- 5+ years of related experience- Skills to set up, operate, and troubleshoot a wide variety of equipment and systems- Experience with Windows, macOS, Linux, tablets, printers, conference room equipment- Basic network troubleshooting experience- Experience with Google Workspace for enterprise collaboration is a plus**About Your Location**Trimble is expanding in Mexico by setting up a world-class software research & development center to accelerate the delivery of products and services worldwide. Become one of the pioneers that helps set the bar of excellence and culture that will shape our future.About Our Corporate Information Systems DivisionThe Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.

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