Customer Success Specialist
hace 3 semanas
**About Us**At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.**The Role**SimplePractice is seeking a friendly, eager-to-learn Customer Success Specialist (Product Specialist) to join our Customer Success team in Mexico City.SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for some individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.**Responsibilities**- **Address inbound customer inquiries regarding our platform's features**- Participate in live chat during our standard business hours- Schedule live customer screen-sharing sessions and phone calls as needed- Investigate and troubleshoot complex customer questions using intuitive problem-solving skills- Escalate product issues to our Technical Support Specialists- Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial- **Maintain alignment with the larger Customer Success team and other internal stakeholders**- Identify and report knowledge gaps and work to get them added to our knowledge systems- Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed**Desired Skills & Experience**- English proficiency- 1-2 years in a customer support or service industry role, serving a diverse and professional customer base- You have a bachelor's degree from an accredited college or university- You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks- A sense of urgency to complete work efficiently and accurately- Comfortable with ambiguity to determine the best solution for our customers**Bonus Points**- You're highly empathetic, patient, and really love helping people- You have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone- You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed- A plus if you have past experience working with Zendesk or in SAAS companies
-
Ai Specialist, Customer Success
hace 2 semanas
Ciudad de México Zendesk A tiempo completoThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their investment in...
-
Customer Success Specialist
hace 1 semana
Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completoSOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...
-
Customer Success Specialist
hace 3 días
Ciudad de México Talentful A tiempo completo**Job Title**: Customer Success Specialist **Location**: Ciudad de México (Híbrido, 2 días a la semana en oficina) **About the Role**: **Responsibilities**: - Build and maintain strong relationships with customers. - Onboard new clients and guide them through product setup and best practices. - Proactively identify customer challenges and work to...
-
Customer Success Specialist
hace 2 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 2 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 1 semana
Ciudad de México CIAL Dun & Bradstreet A tiempo completo**Why work with us?** We are a fast-growing company that is revolutionizing the world of data in Latin America! CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the...
-
Customer Success
hace 2 semanas
Ciudad de México SimplePractice A tiempo completo**About Us** At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new...
-
Customer Success
hace 1 semana
Ciudad de México SimplePractice A tiempo completo**About Us**At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new...
-
Senior Customer Success Specialist, Dedicated
hace 6 días
Ciudad de México Wood Mackenzie A tiempo completoCompany Description Wood Mackenzie is the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision-making. Our dedicated oil, gas and LNG, power and renewables, chemicals, metals, and mining...
-
Customer Success Specialist
hace 7 días
06600, Ciudad de México, CDMX Wolkvox A tiempo completoSomos wolkvox, nos apasiona integrar ágilmente la diversidad tecnológica para acercar personas y marcas en cualquier canal de contacto. Creamos soluciones digitales de contact center y CRM en la nube fáciles de usar y rápidas de implementar. Estamos en búsqueda de nuestro próximo Customer Success Specialist, en este rol tendrás el objetivo de...
